Director, Houston Operations

Description

The Houston Operations Director is responsible for overseeing and managing the daily operations, service delivery, and performance of janitorial services across multiple client sites within a designated region. This includes ensuring that all janitorial services are provided efficiently, cost-effectively, and at a high level of quality.

Key Responsibilities

• Oversee the delivery of janitorial services for all assigned facilities within the region.
• Ensure that all janitorial staff comply with safety regulations, client expectations, and company policies.
• Maintain consistent communication with clients to ensure high customer satisfaction levels.
• Conduct regular site inspections to ensure quality standards are met.

Team Leadership & Development

• Manage, train, and support a team of regional managers.
• Provide ongoing coaching and performance feedback to ensure continuous improvement.
• Conduct performance evaluations and assist in employee development initiatives.
• Recruit and hire staff to maintain adequate coverage and meet operational needs.

Budgeting & Cost Control

• Prepare and manage budgets for the region, ensuring financial targets are met.
• Monitor and control labor, supply, and equipment costs to ensure profitability.
• Identify and implement cost-saving initiatives without compromising service quality.

Client Relationship Management

• Act as the primary point of contact for key clients in the region, ensuring that all needs and expectations are met.
• Resolve any client concerns or issues in a timely and professional manner.
• Conduct periodic meetings with clients to review performance and gather feedback for continuous improvement.

Education

• A high school diploma is required.
• A bachelor’s degree in business administration, facilities management, or a related field is preferred.
• Minimum 5 years of experience in janitorial services, facilities management, or a related industry.
• At least 2 years of experience in a managerial or supervisory role.
• Experience in managing multiple sites or locations is preferred.

Experience

• Valid driver’s license and personal transportation are required.

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in budgeting, cost control, and financial management.
• Ability to handle multiple priorities and manage time effectively.
• In-depth knowledge of janitorial operations, equipment, and cleaning techniques.

Compensation/Benefits

• Competitive salary based on experience.
• Health, dental, and vision benefits.
• Paid time off (PTO).
• 401(k) plan.
• Performance bonuses and incentives.

Work Environment

• Work may take place in office buildings, schools, medical facilities, or commercial spaces.
• Jobs require travel to jobsites.
• May require evening, weekend, or holiday shifts depending on location needs.

About DTK Facility Services

DTK Facility Services is a Texas-based commercial facility services company. DTK was started in 1996 in Houston, Texas to provide janitorial solutions for customers, and the company has been focused on cleaning with a higher purpose since the beginning. Today, the company services over 27 million square feet across 650 locations each day through the dedicated work of their 1,600+ team members. Our mission is to honor God by enhancing facilities and blessing others. We are an Equal Opportunity Employer and welcome applicants from all backgrounds.