Director Hospital Operations

Department: Wake Forest Baptist Medical Center – Clinical Services | Full-time | 40 hours/week | M–F, Days | Benefits eligible

About the role

Provides operational leadership for assigned facility, campus, and/or market-based inpatient and outpatient services. Translates enterprise, division, and service line strategy into local execution, ensuring operational performance, financial stewardship, quality and safety outcomes, patient experience, teammate engagement, and physician partnership. Leads through direct and matrix relationships to align priorities, coordinate services, and advance organizational goals at an appropriate scale for the assigned area.

Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations, with accountability for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement.
• Oversees day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms that support enterprise, division, service line, and local priorities.
• Leads through direct and matrix relationships, influencing without direct authority where needed and partnering with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes.
• Develops and executes multi-year strategic and business plans for assigned areas, translating system and division priorities into actionable plans, milestones, and measurable results.
• Manages capital planning, operating budgets, resource allocation, and productivity initiatives to ensure responsible financial stewardship and effective use of organizational resources.
• Collaborates with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities.
• Implements and assesses care management, access, throughput, and patient experience initiatives to achieve performance targets and deliver reliable, high-quality service to patients, families, physicians, teammates, and the community.
• Supports ongoing growth, service development, and market relationships by identifying operational needs, coordinating cross-functional resources, and ensuring services meet patient and community needs.
• Builds, develops, and supports leadership talent within assigned areas, including coaching, performance management, succession planning, and fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Understands and adheres to the Advocate Health Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws.

Requirements

Education: Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field.

Experience: 7 years of progressive management experience in health care operations, including leadership accountability for financial, operational, quality, safety, and/or patient experience outcomes.

Knowledge, Skills & Abilities

• Demonstrated competency in operational leadership, personnel management, financial management, budgeting, and performance improvement.
• Ability to operate effectively in a matrix environment, lead through influence, use data to drive alignment, and build strong partnerships across enterprise, division, service line, physician, and local leaders.
• Effective communication, presentation, facilitation, and change leadership skills.
• Excellent interpersonal skills to successfully interact with physicians, leaders, teammates, governing bodies, community partners, and stakeholders at all levels of the organization.
• Knowledge of applicable regulatory, accreditation, quality, safety, compliance, and operational standards.

Physical Requirements & Working Conditions

Operates all equipment necessary to perform the job. Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions.