Director, Healthcare Services

About the role

A&M is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry.

Responsibilities

• Leading a team and acting as the main conduit between healthcare clients and our team on a range of complex assignments.
• Managing projects by overseeing interview activities, the gathering of relevant data, developing goals and deadlines, reviewing work product of junior staff, and communicating with clients directly.
• Establishing and maintaining trusted relationships with client stakeholders through clear communication and thoughtful partnership.
• Assessing how clients are approaching their businesses. Engaging in c-suite and board-level conversations regarding the challenges facing them and strategic initiatives for solving them.
• Building, reviewing, and presenting financial models (e.g., 13-week cash flow forecasts, pro-forma analyses, three-statement models) and operational models to support client decision-making.
• Swiftly assessing business needs and designing and implementing measurable solutions that span all aspects of operations.
• Communicating regularly with clients and project team members, escalating any matters that require additional attention and consideration from engagement leadership.
• Providing strategic guidance to manage a client through crisis, helping to identify solutions.
• Collaborating and aligning with representatives from other service lines.
• Effectively owning client project plans and engagements, including defining, prioritizing, and sequencing work to meet deadlines and manage on time deliverables.
• Leading and managing performance of project teams, including assigning and delegating project responsibilities and providing ongoing coaching and constructive feedback.
• Mentoring and developing junior staff.
• Improving client tracking tools and developing KPIs and metrics to identify and quantify operational performance improvement opportunities.
• Designing and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.
• Knowledge of engagement economics and overall project delivery, budgeting, and timely billing & collections including managing the implementation risk and profitability for smaller scale projects.
• Identifying and managing potential risk to client delivery.
• Utilizing experience and expertise in an interim leadership role and/or being the lead on executing an engagement while managing client relationships.
• Developing transition and hand-off plans to help ensure improvements are sustained following project completion.
• Building relationships with clients and seeking opportunities to expand the scope of business while generating leads.
• Acting as an integral member of the sales team developing significant portions of proposal and pitch documents.

Qualifications

• A minimum of ten (10) years of prior work experience in healthcare, consulting or healthcare industry such as revenue cycle, hospital, accounting, audit, private equity, or healthcare operations with a healthcare focus.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA.
• Ability to identify key operational performance drivers and flexibility to support a broad array of clients is a must.
• Experience with managing client engagements, deliverables and workstreams while mentoring junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel.
• Working knowledge of healthcare industry, including a fundamental understanding of healthcare finance, operations, valuation and various laws and regulations is a must.
• Advanced level of Excel proficiency and experience in financial modeling and analysis; ability to build 13-week cash flow forecast and three statement model from scratch.
• Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking.
• Professional certifications such Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), or demonstrated progress toward such certifications.
• Willingness and ability to travel as required.