Director, HCS Client Strategy & Product

For our client, we are seeking a Director, HCS Client Strategy & Product to join the team of a leader in the Business Services space. In this remote leadership role, you will shape client strategy and product direction across a portfolio of services that support growth, retention, and measurable client value. You will connect feedback from clients and delivery teams with product decisions, helping turn market needs into practical enhancements and commercial opportunities. This position partners closely with Sales, Client Delivery, Product, and Technology to strengthen the voice of the client and improve business outcomes. You will also evaluate product performance and ROI, identify expansion opportunities, and help ensure portfolio priorities are aligned with client needs and broader business goals. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $140,000 – $180,000 annually Responsibilities Establish a structured Voice of the Client process for feedback and insights Analyze client feedback to identify recurring needs and product gaps Partner with Client Delivery leaders to explore cross-sell and upsell opportunities Develop portfolio-level growth opportunities for Client Delivery and Sales Translate client and market requirements into product strategy and enhancements Maintain communication between Client Delivery, Product, Technology, and Sales Measure the business impact of product initiatives and client value Qualifications Bachelor's degree or equivalent experience 7+ years of progressive leadership experience preferred Proven ability to identify and enable client growth opportunities Strong Voice of the Client expertise Experience aligning product roadmaps with client needs Demonstrated success in evaluating product performance and ROI Strong cross-functional leadership skills Benefits Health and welfare benefits starting on the first day Retirement savings support Access to employee discounts on various services Career growth opportunities within a global footprint Access to award-winning training and learning platforms Recognition for a great work environment and diversity efforts Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.