Director Guide Training and Readiness

For our client, we are seeking a Director Guide Training and Readiness to join the team of a leader in the Hospitals & Medical Centers space. This role will own the strategy, operating plan, and execution of a high-impact training function that supports a growing, member-facing operation. You will set readiness standards, build scalable curriculum, and measure learning effectiveness to ensure teams are prepared for high-volume, high-accuracy interactions. The position also involves leading managers and specialists in a matrixed environment while partnering across the organization to improve outcomes, consistency, and bench strength. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $182,000 – $216,000 annually Responsibilities Own the strategy and operating plan for the training function, evolving it as the organization grows Set readiness standards for team members after training, ensuring competency before member interactions Establish outcome targets and continuously improve training effectiveness based on data Translate broad training needs into scoped work with clear success measures Oversee curriculum development and ensure content is reusable across populations Ensure timely delivery of training cohorts, especially during peak periods Lead and develop a team of managers and specialists, building bench depth for high-volume periods Qualifications 8+ years in operational, training, or enablement leadership, including managing managers in a fast-paced environment Proven ownership of a function's plan, budget, and headcount with accountability for outcomes Experience building a function from an underbuilt state to a measurable one Ability to define and utilize outcome metrics for learning or operational programs Strong influence in a matrixed environment, with the ability to guide leaders Experience in high-volume, high-accuracy member- or customer-facing operations Fluency with AI tools to enhance team output and measurement Benefits Employer-sponsored health, dental, and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for most roles Parental leave program 401K program And more... Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.