Director, Global Service Partnerships

About the role

The Director, Global Service Partnerships oversees Samsara's service-delivery partnerships, with responsibility for building and scaling high-quality partner programs that support customer deployments and long-term success. This team supports Samsara’s fleet and site installations, software integration, and implementation partners.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Responsibilities

• Lead and develop the Partner Services team, including frontline managers and/or senior individual contributors supporting partner execution.
• Drive strategy and operational excellence across installation and services partners globally.
• Build scalable programs, processes, and quality standards that improve partner performance, customer outcomes, and deployment consistency.
• Partner cross-functionally with Sales, Customer Success, Support, Operations, Product, and Partnerships leadership to remove friction in the partner experience.
• Use metrics, partner feedback, and field insights to improve partner onboarding, activation, quality, capacity, and ongoing engagement.
• Ensure partners are equipped to support Samsara's expanding product footprint and implementation needs.
• Problem-solve as needed to streamline internal processes with customer success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• 10+ years of experience managing partner relationships.
• 8+ years of combined program management, enablement, or operations consulting experience.
• Excellent analytical, written, and verbal communications skills.
• Consistent track record of building and deploying external programs alongside sales peers to drive revenue.

Qualifications

• Experience within the fleet management or hardware deployment space.
• Familiarity with the commercial fleet space.
• Experience within Enterprise SaaS sales.

Skills

• Strong leadership and management skills.
• Strategic thinking and planning abilities.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience with program management and operations consulting.

Benefits

At Samsara, we offer a competitive total rewards package, including a range of benefits such as:

• Flexible working hours
• Professional development stipend
• Comprehensive health and parental leave plans
• Equity (for eligible roles)

Pay

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Schedule

Flexible working hours

Company Information

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.