Director - Global Quality

About the role

This position exists to ensure the company operates at a standard of quality that exceeds customer expectations. It is primarily responsible for the global development of quality systems and shares with operations management the implementation of ISO and quality solutions to ensure facility compliance and the consistent use of best practices. The role works closely with other management groups worldwide and outside contractors, providing direction, support, and monitoring for results.

The position is directly responsible for Jeannette business units’ quality operations and assurance teams, directs the Americas Service Center Quality Management Systems for compliance and maintenance of ISO business systems, and provides feedback and direction for improvement. It is also responsible for the approval of suppliers regarding quality management systems and for technical coordination of Elliott componentry manufactured by suppliers.

Responsibilities

• Develop global Elliott quality strategies to support overall corporate objectives.
• Develop and manage global quality activities in policy, program consistency, coordination, and evaluation.
• Ensure the audit of operational facilities for ISO compliance.
• Develop and coordinate training to increase proficiency and compliance with established ISO and other quality processes and regulations.
• Audit global facilities for compliance with Elliott’s quality programs.
• Develop and implement corrective and preventive actions for internal, supplier, and customer-based quality issues and non-conformances.
• Manage the Elliott Quality Management System to develop, implement, and audit compliance with procedures that invoke Elliott quality requirements.
• Manage development, qualification, and performance monitoring of Elliott’s approved suppliers.
• Develop and monitor key quality metrics to monitor processes for corrective action as needed.
• Ensure the availability of Cost of Quality data and its meaningful dissemination throughout the organization and initiate appropriate corrective action.
• Develop and maintain the annual expense budget and forecasts for all areas of responsibility.
• Provide direct supervision and responsibility for the Jeannette-based quality team.

Background and experience

• Bachelor of Science degree in quality science, engineering, or a related field of study.
• A minimum of 10 years of experience in managing the quality function of a manufacturing organization.
• Global quality management experience is preferred.
• Working knowledge of ISO 9001, 14000, and 18000 regulations, as well as best practice quality and inspection standards.
• Preferred knowledge of typical non-destructive testing requirements of turbomachinery including RT, UT, PT, and VT.
• Preferred knowledge of turbomachinery or heavy industrial equipment incorporating castings, metal fabrication, machining, assembly, and testing.
• Preferred familiarity with process improvement techniques including Six Sigma and LEAN.

Nature of the job

This position reports to the Vice President, New Apparatus and acts as chief consultant to the global organization on matters pertaining to quality and ISO. It develops and implements global functional and strategic policies to ensure regulatory compliance as well as a safe and healthy work environment. The role is responsible for both short- and long-range solutions and the monitoring of current and proposed ISO regulations. Duties are generally not limited by existing policies and precedents; the employee takes initiative to develop and implement strategic and tactical objectives in support of the corporate vision.

Contact with others

The incumbent has regular contact with all levels of the organization from the President/CEO to hourly employees. They work with ISO auditors, insurance carriers, and Elliott customers, and interact with coordinators from other global Elliott facilities on ISO and other quality policies and issues. Travel is estimated at approximately 10–15% of time and includes supplier and other Elliott locations on a global basis.

Supervision

The incumbent directly supervises the existing Jeannette quality team and coordinates, guides, and directs global quality operations for sharing of best practices, consistency of quality methods, standards, and procedures.