Director, Global Patient Safety Business Office

About the role

The Director, GPS Business Office serves as a strategic partner to the SVP of Global Patient Safety, driving execution of GPS' overarching strategic plan, including the annual department operating plan, long-term roadmap, and key transformation initiatives for pharmacovigilance (PV) enablement (e.g., Global Capabilities Center (GCC)).

Responsibilities

• Serve as a strategic thought partner to the SVP of Global Patient Safety regarding PV strategy, and operating model
• Lead strategy and governance for the Global Capabilities Center (GCC) across GPS functions, aligning scope, resourcing, and metrics to GPS priorities and enterprise objectives, to expand PV capacity and drive measurable outcomes
• Drive operational excellence in collaboration with GPS leaders, through benchmarking and continuous improvement
• Partner with GPS interfacing functions to enable PV operational alignment
• Collaborate with GPS leadership on goal setting, initiative tracking, and performance dashboards
• Lead delivery of key GPS functional meetings (e.g., GPS Leadership Team, All Hands, Mid-Year meetings)
• Prepare and maintain regular delivery of GPS communications
• Organize and manage mid-year and year-end talent calibration exercises in collaboration with stakeholders and HR Business Partners (HRBPs)
• Lead resource planning and optimization across GPS functions (internal staffing, GCC expansion, vendor utilization) in partnership with stakeholder functions (e.g., Vendor Relationship Management, GD Resource Management, RA GPS DQ Strategy Planning & Operations, and Portfolio Management)
• Collaborate cross-functionally in support of GPS with Development Services & Operational Excellence (DS&OE) team, and Learning Center of Excellence (LCoE) functions.

Requirements

• Minimum Bachelor’s Degree (Advanced Degree preferred) in business, strong preference for degree in life sciences or healthcare with 12+ years of relevant PV planning and operations experience in the pharmaceutical area and specific industry experience in managing and providing oversight of operations within a global patient safety organization
• Proven ability to lead and develop a diverse remit in a constructive, goal-oriented environment, with continuous improvement and innovation mindset
• Demonstrated pharmacovigilance (PV) and Safety Risk Management (RM) expertise, including end-to-end safety processes, regulatory expectations, and cross-functional governance within a global patient safety organization
• Demonstrated problem-solving with the ability to “flex” across different complexities, business situations and cross functional partners of GPS
• Proven ability to drive results through strong cross-functional partnerships and stakeholder engagement
• Demonstrated ability and track-record to lead PV operational and planning initiatives with excellence, including governance activities
• Highly detail-oriented, ensuring accuracy, consistency, and quality across deliverables, documentation, and communications, while maintaining strategic perspective.

Qualifications

• Minimum Bachelor’s Degree (Advanced Degree preferred) in business, strong preference for degree in life sciences or healthcare
• 12+ years of relevant PV planning and operations experience in the pharmaceutical area
• Specific industry experience in managing and providing oversight of operations within a global patient safety organization
• Proven ability to lead and develop a diverse remit in a constructive, goal-oriented environment, with continuous improvement and innovation mindset
• Demonstrated pharmacovigilance (PV) and Safety Risk Management (RM) expertise, including end-to-end safety processes, regulatory expectations, and cross-functional governance within a global patient safety organization
• Demonstrated problem-solving with the ability to “flex” across different complexities, business situations and cross functional partners of GPS
• Proven ability to drive results through strong cross-functional partnerships and stakeholder engagement
• Demonstrated ability and track-record to lead PV operational and planning initiatives with excellence, including governance activities
• Highly detail-oriented, ensuring accuracy, consistency, and quality across deliverables, documentation, and communications, while maintaining strategic perspective.

Skills

• Strategic thinking and planning
• Strong communication and collaboration skills
• Experience in PV planning and operations
• Ability to manage multiple projects and priorities
• Knowledge of regulatory requirements and standards

Benefits

• Comprehensive health and wellness programs
• Flexible work arrangements
• Pension or retirement benefits
• Equity awards
• Annual bonuses or other incentive plans

Pay

$183,100.00 - $305,200.00 annually

Schedule

Full-time