Director, Global Investigations

About the role

The Director, Global Investigations Services plays a critical role in Booking Holdings' Compliance & Ethics team. Reporting to the VP, Investigations, this role involves designing, implementing, and continuously improving the global investigation program. The Director will partner with all brands and subsidiaries globally to drive effective compliance investigations across the business.

Responsibilities

• Work with the VP, Investigations, to identify and design strategic priorities for the investigation program and implement them effectively across brands and functions.
• Drive continuous improvement of the investigation program, including oversight of concerns from triage and case assignment to case closure, and review of investigation reports to ensure quality and consistency.
• Maintain comprehensive and up-to-date knowledge and understanding of legal and regulatory requirements and developments relating to investigations across diverse jurisdictions.
• Engage with senior business leaders and stakeholders in connection with investigation progress, outcomes, and trend reporting, including with executive leadership.
• Leverage technology to enhance investigation program effectiveness, define key investigation metrics, develop and deploy processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends, and drive data analysis to support improved risk assessment by compliance teams.
• Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders.
• Lead, manage, and participate in other strategic initiatives and special projects as needed.

Requirements

JD or equivalent required. Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment. Experience designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny. Experience supporting diverse and global team. Proven experience driving investigation excellence with large scale global programs. Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus. Display highest levels of integrity. Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders. Proven success communicating effectively with stakeholders at all levels globally.

Qualifications

Proven experience in designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny. Experience supporting diverse and global team. Proven experience driving investigation excellence with large scale global programs. Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus. Display highest levels of integrity. Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders. Proven success communicating effectively with stakeholders at all levels globally.

Skills

Proven experience in designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny. Experience supporting diverse and global team. Proven experience driving investigation excellence with large scale global programs. Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus. Display highest levels of integrity. Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders. Proven success communicating effectively with stakeholders at all levels globally.

Benefits

Comprehensive benefits program designed to keep you and your family healthy, plan for the future, and make the most out of life. Benefits may include: tuition reimbursement, fitness reimbursement, discounts, and more!

Pay

$212,400 - $259,600

Schedule

Hybrid work model: Two days in-office.