Director, Global Investigation Services

About the role

The Director, Global Investigations Services, will be a key member of the Compliance & Ethics team at Booking Holdings. Reporting to the VP, this role will partner closely with brands to drive effective compliance investigations across the business.

Responsibilities

• Drive continuous improvement of the investigation program, the management of the investigation docket, and ways of working with key stakeholders across brands.
• Manage concern-raising helpline, including intake, triage, and assignment of all concerns with the ultimate goal of continuously improving the speak-up culture.
• Leverage technology to enhance investigation program effectiveness.
• Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends.
• Ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams.
• Engage with senior business leaders and Legal, HR, and other stakeholders in connection with investigation progress, outcomes, and trend reporting.
• Review and advise on effective ways of working with other functions (HR, Security, Legal etc.).
• Maintain comprehensive and up-to-date knowledge and understanding of the legal and regulatory requirements and developments relating to investigations across diverse jurisdictions.
• Lead, manage, and partake in other strategic initiatives and special programs.

Requirements

JD or equivalent required. Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment. Experience designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny. Experience supporting diverse and global team. Proven experience driving investigation excellence with large scale global programs. Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus. Display highest levels of integrity. Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders. Proven success communicating effectively with stakeholders at all levels globally. Ideally has worked both as federal prosecutor and in-house in the compliance and investigations space.

Qualifications

Proven experience in compliance and investigations, preferably in a multinational setting. Demonstrated ability to manage and mentor a diverse global team. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work independently and as part of a team. Bachelor’s degree required. JD or equivalent preferred.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to manage and mentor a diverse global team.

Benefits

Competitive base salary, annual bonus, and equity grant. Comprehensive benefits program including health and wellness benefits, tuition reimbursement, fitness reimbursement, discounts, and more!

Pay

Base salary range for Connecticut and the NYC-metro area: $212,400 - $259,600.

Schedule

Hybrid work model (two days in office).