Director, Global Delivery Excellence

About the role

Directs the global training delivery function for Databricks, upskills data and AI teams worldwide, and evolves the delivery model towards an AI-first approach.

Responsibilities

• Owns staffing strategy and instructor readiness across FTE and ATP workforce.
• Runs an AI-first delivery operation.
• Advances the shift from traditional instructor-led training to customized, customer-specific delivery.

Requirements

• Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.
• Experience across the full training lifecycle: design, delivery, and evaluation.
• Track record building and scaling instructor capacity across both employed and partner or contract workforces.
• Proven technical depth in data, analytics, and AI; Databricks certification preferred.

Qualifications

• Technical bar: Demonstrated depth in data, analytics, and AI and the Databricks platform.

Skills & Expertise

• Data fluency: Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions.
• AI-first operating model: Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement.
• Instructor development: Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness.

Benefits

Details available upon request.

Pay

Pay range varies by location. See this link for more information.

Schedule

Details available upon request.

Additional Information

Databricks is an equal opportunity employer. We strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.