Director, Genius Enterprise Sales Operations

About the role

The Director, Genius Enterprise Sales Operations will lead the sales operations function supporting the Genius Enterprise point-of-sale business. This leader will manage an established team of five Sales Operations professionals responsible for the day-to-day administration and execution of critical sales processes in Salesforce, including account management, quote processing, product and price book maintenance, and sales order management. The Director will be responsible for scaling the processes, systems, and cross-functional operating rhythms needed to support complex enterprise opportunities. Key areas of focus will include pipeline and performance reporting, Salesforce process management and improvements, large opportunity pilot progression, and data quality. This role will serve as a strategic partner to Enterprise Sales leadership and work closely with Sales, Operations, Onboarding, Technology, Product, Finance, Sales Insights, and other stakeholders to improve visibility, increase execution discipline, and help enterprise opportunities progress successfully from pipeline through implementation.

Responsibilities

• Team Leadership and Operational Management
  • Lead, coach, and develop an existing team of Sales Operations professionals while serving as core escalation for complex transactions.
  • Establish clear roles, responsibilities, service expectations, and operating procedures across the team while identifying opportunities to reduce manual work and reduce ownership needs.
  • Oversee daily Salesforce-based activities and ensure work is completed accurately, consistently, and within required timelines.
  • Support and standardize critical workflows across the full deal-to-delivery lifecycle (account, opportunity, and implementation) and establish team performance metrics.
• Salesforce Account and Opportunity Management
  • Account management: Oversee Salesforce customer accounts, hierarchies, ownership, territory assignments, and data accuracy; resolve account and opportunity issues affecting sales execution and reporting.
  • Quote-to-order execution: Oversee enterprise quotes, pricing, discounts, approvals, revisions, and order conversion; maintain accurate SKUs, promotions, product information, and pricing across Salesforce and connected systems.
  • Order readiness and handoffs: Validate sales orders, bills of materials, customer details, and delivery requirements; ensure opportunity stages and required information support timely fulfillment, accounting, and downstream handoffs.
  • Enterprise opportunity coordination: Lead the Control Tower model for complex opportunities entering pilot, aligning Sales, Operations, Onboarding, and Technology on milestones, dependencies, risks, decisions, owners, and next steps.
  • Process scalability and capacity planning: Evolve manual opportunity trackers into sustainable, system-enabled workflows, using Salesforce as the source of truth where appropriate; partner with functional leaders to identify resource constraints and inform staffing and prioritization.
• Executive Sales Performance Reporting
  • Develop consistent executive reporting for pipeline health, opportunity progression, sales performance, and operational execution.
  • Consolidate individually managed spreadsheets and offline opportunity trackers into a governed reporting framework.
  • Partner with Sales Insights, Business Intelligence, Technology, and Salesforce support teams to develop dashboards and reporting solutions.
  • Monitor data quality and address process gaps that affect reporting accuracy.

Requirements

• Bachelor's degree or equivalent relevant professional experience.
• Significant experience in Sales Operations, Revenue Operations, Commercial Operations, or related functions.
• Experience supporting enterprise point-of-sale, payments, financial technology, software, hardware and services or technology-enabled sales organizations.
• Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
• Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with sellers, operational teams, technical partners, and senior leaders.

Preferred qualifications

• Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
• Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.

Pay

• Annual Salary Range: $150,000–$170,000
• Annual Bonus Target: 20%
• Annual Equity Target: 20%