Director, Fraud Strategy – Digital Banking & Authentication

Development of end-to-end Fraud Strategy for Barclays US digital bank, including the implementation of capabilities and controls for customer application journey and post-book fraud management. Development of Fraud authentication processes and policies for Barclays US consumer bank across all customer interaction channels.

About the Role

Critical role leading Fraud Strategy for Barclays’s Digital Bank and customer authentication journeys for Credit Cards, Deposits, and Loans products. The role holder will be the Accountable Executive for USCB Authentication policy while serving on the Global Authentication council. This role requires extensive collaboration with stakeholders across Fraud Operations, Product, Credit Risk, Business Development, Digital team, and Chief Controls Office.

To support the Risk Function in delivering its objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.

Responsibilities

• Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes.
• Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, and ensuring department efficiency and effectiveness.
• Relationship management of risk stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.
• Adherence to the Risk policy, standards, and frameworks, and maintaining a robust control environment.
• Manage a business function, providing significant input to function-wide strategic initiatives.
• Contribute to and influence policy and procedures for the function and plan, manage, and consult on multiple complex and critical strategic projects, which may be business-wide.
• Lead the direction of a large team or sub-function, embedding a performance culture aligned to the values of the business.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function.
• Manage, coordinate, and enable resourcing, budgeting, and policy creation for a significant sub-function.
• Escalate breaches of policies/procedures appropriately.
• Foster and guide compliance, ensure regulations are observed, and relevant processes are in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division/Group to achieve overall business objectives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/business divisions.
• Serve as a mandated spokesperson for the function and business division.

Requirements

• Direct experience with digital banking and consumer lending fraud landscape.
• Understanding of how to build the right controls for application and authentication processes.
• Proven experience in building business cases and developing long-term roadmaps/plans.
• Strong communication skills and experience in influencing stakeholders.
• Experience in coaching and leading large teams comprising senior analysts and people managers.

Leadership & Values

• Demonstrate the four LEAD behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
• Demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship.
• Demonstrate the Barclays Mindset: Empower, Challenge, and Drive.