Director, Franchise Performance

For our client, we are seeking a Director, Franchise Performance to join the team of a leader in the Food & Beverages space. This role will lead a team focused on franchise performance, operational accountability, and multi-unit health across a broad network of locations. You will partner closely with internal operations, finance, and growth teams to strengthen franchisee relationships, improve unit performance, and support expansion activities. The position also serves as a key escalation point for complex operational and compliance issues while representing the brand externally with franchise operators and industry stakeholders. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $125,000 – $150,000 annually Responsibilities Lead and develop a team of Managers, Franchise Performance across multiple territories Drive Average Unit Volume (AUV) growth and franchisee health while holding partners accountable for performance results Serve as the senior-level relationship owner for large franchise operators and represent the brand with confidence Address complex franchisee issues, including operational disputes and compliance concerns, as the primary escalation point Collaborate with Finance to assess franchisee P&L health and develop improvement plans for underperforming locations Lead regional growth strategy, including new openings and ownership transitions, in partnership with cross-functional operations teams Conduct market visits and represent the brand at industry events and franchisee forums Qualifications Bachelor's degree in Business, Operations Management, or a related field; MBA or Master's preferred 8+ years of experience in franchise management or multi-unit field operations 3+ years of direct people management experience, ideally with geographically dispersed teams Proven ability to lead a high-performing team of managers with strong coaching and succession planning skills Strong strategic and business acumen, particularly with P&L management and executing company strategies Proficiency in Microsoft Office, especially Excel and PowerPoint, and CRM software such as FranConnect Benefits Medical, Dental, Vision, and Life insurance plans 401k retirement plan Competitive bonus structure Mobility allowance for travel-related expenses Tuition reimbursement for continued education Company holidays providing time off Access to Employee Resource Groups for engagement and support Opportunities for volunteering and community service Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.