Director, Franchise Performance

Job Summary

The Director of Franchise Performance supporting our Co-Brand initiative, is a leadership role that centers on advancing operational excellence and ensuring alignment with the brands' visions, primarily through the strategic guidance of a team of Franchise Performance Leaders (FPLs).

Responsibilities

• Provides clear, consistent direction to the Franchise Performance Leaders (FPLs) team, emphasizing high standards and expectations across all levels.
• Develops a unified direction and sets clear priorities, aligning the team’s agenda and strategy with the brand’s Key Performance Indicators (KPIs).
• Fosters strong and influential relationships with franchisees, promoting cooperation and leveraging their support to positively influence their franchisees.
• Maintains a vigilant oversight on the pulse of the franchise portfolio's health, proactively addressing potential issues to minimize unit closures and identifying opportunities for new unit development for their Brand.
• Plays a role in planning and directing operations within the assigned region, focusing on achieving alignment with Key Performance Indicators (KPIs).
• Strategically plans and effectively manages P&L/admin, utilizing franchisee relationships and the FPL team to set clear goals for the region, diligently follow up on those goals and plans, share best practices across teams, encourage brand standards to be upheld, and proactively prepare for business-driving initiatives that enhance growth and customer satisfaction.
• Focuses on the development of Franchise Performance Leaders (FPLs) through purposeful leadership and strategic planning, holding responsibility for managing turnover rates, conducting annual regional and management reviews, and crafting development plans for the region of operation.
• Trains, motivates, and develops personnel to cultivate high morale and optimal human resource utilization, ensuring that all training and development initiatives are executed proficiently within their team.
• Works in close collaboration with GoTo Foods’ engine partners, applying insights provided by analysts to implement operational changes or current standards enforcement that drive growth and improve brand performance, ensuring the strategic application of findings is aligned with brand-specific operations, facilitating necessary adjustments.
• Ensures accurate budgeting and the completion of all required reports, maintaining compliance with corporate policies and deadlines for effective strategic decision-making.

Requirements

10+ years of operations experience working with franchisees, preferred.

Qualifications

No certifications required, but helpful: Certified Franchise Executive (CFE), Project Management Professional (PMP).

Skills

Certified Franchise Executive (CFE), Project Management Professional (PMP).

Benefits

May be required to travel up to 75% of the time.