Director, Finance Systems & ERP

About the role

As Director, Finance Systems & ERP, you will lead the engineering organization responsible for Smartsheet’s financial technology ecosystem and define the long-term technical strategy for how these platforms evolve.

Responsibilities

• Lead, coach, and develop the Financial Systems Engineering organization responsible for platforms including NetSuite, Coupa, Planful, Stripe, ZoneBilling, Metronome, Avalara, and associated technologies.
• Serve as the senior technology leader for NetSuite and ERP, ensuring the platform and surrounding architecture remain scalable, maintainable, secure, auditable, and aligned with the long-term needs of a complex SaaS business.
• Partner with Product Managers for Financial Systems and Billing & Monetization to translate product strategy and business priorities into technical roadmaps, architecture, investment decisions, and executable engineering plans.
• Shape the technology architecture required to support evolving SaaS monetization models, including subscription, multi-year, usage-based, consumption-based, and AI-related pricing and billing models.
• Drive stronger data quality and observability across Quote-to-Cash and Finance workflows, moving the organization from reactive reconciliation toward proactive detection and prevention of data integrity issues.
• Evaluate and introduce AI-assisted and agentic capabilities where appropriate, while ensuring financial integrity, security, auditability, human oversight, and appropriate controls for higher-risk processes.
• Establish modern engineering practices across enterprise platforms, including source control, peer review, CI/CD, environment management, automated testing, observability, documentation, release engineering, and operational readiness where supported by the underlying technologies.
• Determine appropriate boundaries between native SaaS configuration, platform extensibility, APIs, integrations, automation, and custom software, avoiding unnecessary customization while enabling capabilities the business requires.
• Own the technical health and lifecycle of the Financial Systems portfolio, proactively addressing architectural debt, platform limitations, fragile integrations, unnecessary customization, manual processes, and recurring operational problems.
• Represent Financial Systems Engineering on executive steering committees, transformation governance forums, and major program reviews, clearly communicating architecture decisions, delivery status, risks, dependencies, investment needs, and tradeoffs.
• Partner with Finance leadership, Accounting, FP&A, Procurement, Tax, Revenue, and other stakeholders to understand business strategy while maintaining clear technology ownership of architecture and engineering decisions.
• Balance delivery of major transformation programs with operational reliability, roadmap commitments, technical debt reduction, platform modernization, security, controls, and long-term engineering investments.

Qualifications

• 10+ years of progressively responsible experience across financial systems, enterprise application engineering, ERP, software engineering, systems architecture, or related technical disciplines.
• 5+ years of experience leading technical teams, including experience managing managers, senior engineers, architects, or other technical leaders.
• Deep experience with NetSuite or comparable enterprise ERP platforms, with sufficient technical depth to lead architecture, challenge implementation decisions, and establish long-term platform strategy.
• Strong understanding of financial business processes including record-to-report, procure-to-pay, order-to-cash, billing, payments, financial planning, accounting, and revenue-related workflows.
• Experience with financial platforms such as Coupa, Planful, Stripe, ZoneBilling, Metronome, Avalara, or comparable ERP, procurement, planning, payments, billing, tax, or monetization technologies.
• Experience with SaaS billing and monetization architectures, including subscription and usage-based or consumption-based business models.
• Strong systems thinking and the ability to reason across ERP, CRM, product, billing, payments, integrations, data platforms, APIs, automation, and financial controls as a connected architecture.
• Experience defining technical strategy and architecture, rather than solely managing enterprise application delivery, configuration, implementation partners, or support.
• Experience designing or evolving enterprise data architecture, including systems of record, data models, interfaces, contracts, quality, reconciliation, governance, lineage, and downstream consumption.
• Experience partnering with enterprise Data Engineering or Analytics organizations and integrating operational systems with platforms such as Databricks, Snowflake, or similar enterprise data technologies.
• Experience establishing modern engineering practices within enterprise application environments, including automated testing, CI/CD, source control, observability, release management, documentation, and operational readiness.
• Understanding of modern AI capabilities and the ability to identify practical applications of LLMs, agents, and intelligent automation while appropriately managing financial, security, and compliance risk.
• Strong understanding of financial controls, auditability, security, data integrity, and compliance considerations associated with business-critical financial platforms.
• Experience governing system integrators and technology vendors during large transformation programs, including the ability to challenge proposed architectures and hold partners accountable for engineering quality.
• Ability to operate comfortably from executive steering committee discussions to detailed architecture reviews, translating effectively between business executives, Finance leaders, Product Managers, engineers, architects, and implementation partners.
• Demonstrated ability to challenge legacy processes and architectures constructively.