Director Finance Service Delivery (VP, Chief Financial Office)
Job Scope/Complexity
The Director Finance Service Delivery role involves high levels of interaction and coordination with divisional and department leaders, staff, and central teams and leadership. This position optimizes processes, drives continuous improvement, and oversees the managers within the Solution Team serving as the primary liaison between the Finance Solution Team and central and divisional finance leadership. This role ensures transparency, accountability, and alignment with executive directives.
Specific Duties & Responsibilities
Lead the strategic direction of the solution teams to enhance user experience and optimize transaction outcomes.
Oversee all procurement transactional activities within the Solution Team, ensuring compliance with university policies and regulations.
Monitor and analyze procurement metrics to identify areas for improvement and implement corrective actions within the Solution Team.
Monitor and manage overall expenses to ensure adherence to budgetary constraints.
Cook up training programs with central procurement to educate divisional staff on procurement policies, procedures, and best practices.
Proactively review and suggest policy updates in coordination with central procurement.
Provide guidance and support to departments and divisions on procurement-related matters.
Promote a culture of continuous improvement and innovation across the Solution Team, proactively identifying and advancing initiatives to improve productivity and performance outcomes.
Advocate for necessary investments in staffing, training, and technology to support evolving service needs.
Ensure compliance with all relevant laws, regulations, and university policies.
Identify and mitigate procurement risks through effective risk management strategies.
Leverage procurement technology solutions to design new processes and enhance efficiency.
Identify opportunities for process automation and implement appropriate solutions.
Lead initiatives to improve efficiency, reduce costs, and enhance the overall procurement process.
Communicate effectively with internal and external stakeholders to ensure alignment and transparency.
Prepare and present reports, dashboards, and strategic recommendations to senior leaders.
Address any concerns or feedback from stakeholders promptly and professionally.
Monitor key performance indicators (KPIs) to ensure the Finance Solution Team meets its objectives and continuously improves.
Oversee the Solution Team Managers, providing feedback and conducting performance reviews.
Other duties as assigned.
Core Technical Skills
Customer Service - Advanced
Financial Acumen - Advanced
Interpersonal Skills - Advanced
Oral and Written Communication - Advanced
Problem Solving - Advanced
Process Improvement - Advanced
Procurement Strategy Development - Advanced
Risk Mitigation - Advanced
Staff Training and Development - Advanced
Strategic Sourcing - Advanced