Director Finance Operations Shared Services (AP/AR)

About the role

Our priority is to identify, scope, and deliver system and process improvements to reduce operating expense, enhance vendor relationships, increase free cash flow, improve business support, and establish a high bar for controllership and compliance. The Director of Finance Operations will lead the Accounts Payable, Accounts Receivable, and Travel & Expense functions for all North American brands (HelloFresh, EveryPlate, Chef’s Plate, Green Chef, Factor, Pet’s Table, Good Chop, and GDL). This position manages ~35 people based in NYC, CO, and offshore in the Philippines.

The Finance Operations organization serves as the operational backbone of the North American business, ensuring suppliers are paid accurately and on time, managing B2B invoicing and collections, driving global finance systems and process improvements, overseeing Travel & Expense operations, and partnering with Accounting and Finance teams to support accurate and timely financial reporting.

This role is a key member of the Finance leadership team, collaborating daily with leaders across Direct & Indirect Procurement, Marketing, Legal, G&A, and other Finance functions (FP&A, Accounting, Finance Systems, Tax & Treasury). The team focuses on building a better experience for business partners, streamlining and automating processes, and increasing controllership.

Responsibilities

• Partner with Leadership on strategy, developing solutions, and achieving performance targets to support business growth
• Invent and develop significant procure-to-pay and order-to-cash process improvements
• Manage the team in day-to-day operations, including timely payment of invoices and supporting career development
• Define key performance indicators, develop operational and business metrics, and track delivery against global objectives
• Partner with and influence Business, Finance, Technology, Operations, and other teams to resolve process defects or implement system enhancements
• Identify and drive opportunities for improved cash flow, margin, or productivity improvements related to vendor payments and receivables
• Solve critical vendor, process, and system escalations effectively to ensure root cause analysis and resolution
• Identify and quantify financial and operational risks and opportunities
• Support internal and external audits, ensuring compliance and audit-readiness of all AP/AR processes
• Assist in the month-end close process
• Partner with Internal Audit to strengthen Travel & Expense controls, ensure adherence to company policies, and drive compliance

Requirements

• Able to work across global time zones; occasional travel may be required
• Able to work comfortably under pressure and meet tight deadlines
• Strong sense of ownership and attention to detail
• Driven to continuously improve and build processes
• Able to manage a high-volume workload efficiently and effectively
• Willing to partner with and support other functions
• Experienced in leading a diverse team

Qualifications

• 12+ years of finance experience in a high-volume AP &/or AR environment
• BA/BS degree or equivalent in Finance, Accounting, or a related field
• Experience in e-commerce, especially with supply chain
• Track record of providing advice to senior leaders and driving results
• Experience working with vendors as a buyer or financial analyst/manager
• Experience in Accounts Payable (procure-to-pay), Accounts Receivable (order-to-cash), Travel & Expense Management, and/or Customer Service
• Experience managing cross-functional initiatives through influence versus direct management
• Excellent financial modeling and data analytics skills, including Excel, Tableau, Access, SQL, ETL, and other analysis tools
• Experience with AP functionality of ERP systems; Oracle Cloud Fusion knowledge is a plus

Benefits

• Competitive salary and 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective the first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, EveryPlate, and Factor)
• Access to Employee Resource Groups (BIPOC, women, veterans, parents, LGBTQ+)
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company disrupting the traditional food supply chain

Pay

New York Pay Range: $158,550—$191,500 USD

Colorado Pay Range: $148,050—$179,000 USD

This position is also eligible for the HelloFresh equity plan.