Director, Field Quality

Our purpose, Refresh the world and make a difference, is uniquely us, and part of our vision includes making a positive difference in people's lives, communities, and our planet by doing business the right way. The Director, Field Quality plays a critical role within the North America Operating Unit Supply Chain QSE organization. This position is responsible for driving the consistent execution of quality and food safety programs across company-owned and co-manufacturing operations within assigned regions. The role ensures facilities maintain audit readiness, comply with internal and external regulatory requirements, and fosters a culture of continuous improvement. By providing technical expertise and leadership, this role enables operational excellence and ensures our products meet the highest standards of quality and safety.

Responsibilities

• Provide leadership and technical guidance for quality programs across assigned regions.
• Ensure facilities comply with internal standards, regulatory requirements, and maintain audit readiness.
• Implement and maintain foundational quality systems, including adherence to the TCCC and NAOU Quality requirements.
• Monitor regional quality metrics, consumer complaint data, and operational trends to identify and mitigate risks proactively.
• Lead root cause analysis and corrective action planning for quality system failures and IMCR events within assigned regions.
• Collaborate with cross-functional teams to troubleshoot issues and support commercialization processes for new products and packages.
• Deliver quality training programs to build plant-level expertise and ensure consistent execution of standards.
• Champion digital tools and data-driven approaches to enhance quality performance and operational efficiency.

Requirements

• Bachelor's degree in Science, Engineering, or related technical field.
• HACCP/PCQI Certification required.
• 8+ years of experience in quality and food safety within FMCG (Fast-Moving Consumer Goods) or pharmaceutical sectors.
• Experience implementing quality assurance, quality control, and management system programs (e.g., HACCP, GFSI, ISO9000/22000, SPC).
• Strong problem-solving skills and experience with root cause analysis.
• Familiarity with digital quality and compliance systems (e.g., EtQ, SAP, SPC/InfinityQS).
• Excellent communication skills (written, verbal, and presentation).
• Exposure to lean/six sigma tools and methodologies preferred.
• Ability to travel 50–75% within North America.

Skills

• Regulatory & Food Safety Knowledge
• Cross-Functional Collaboration
• Technical Leadership
• Continuous Improvement Mindset
• Quality Systems Management

Benefits

• Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
• Exposure to World Class Leaders: Availability to global technology leaders that will expand your network and expose you to emerging technologies and techniques.
• Agile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.