Director Field & Producer Relations

About the role

As our Director Field & Producer Relations, you'll lead producer oversight and field relations for assigned distribution channels within Retail Solutions. This role partners across Sales, Operations, Compliance, Legal, and Risk to address producer conduct, sales practices, fraud, and other field concerns while strengthening relationships and promoting a culture of ethical, compliant business practices.

Responsibilities

• Lead producer oversight and field relations activities, translating business, compliance, and risk priorities into clear processes, service expectations, and action plans for assigned distribution channels.
• Oversee the identification, assessment, documentation, and resolution of producer conduct concerns, sales practice issues, fraud, and emerging risks—including AI-enabled fraud, misrepresentation, identity manipulation, and misuse of technology.
• Evaluate and escalate complex or high-risk producer matters, partnering with Legal, Compliance, Distribution Leadership, and Investigations to support consistent decisions and appropriate corrective actions, restrictions, or termination of producer relationships.
• Lead initiatives that strengthen producer accountability and field relationships, including improvements to policies, workflows, reporting, training, communications, and issue-resolution practices.
• Lead and develop the Field Relations team while overseeing monitoring, reporting, and analytics that identify trends, emerging risks, and opportunities to improve producer oversight and compliance.

Requirements

• 8+ years of experience in insurance distribution, field relations, compliance, investigations, producer oversight, or a related discipline.
• Strong knowledge of insurance sales practices, producer conduct expectations, regulatory requirements, and risk management principles.
• Demonstrated ability to assess complex and sensitive producer matters, conduct thorough reviews, manage escalations, and apply sound judgment and consistent documentation practices.
• Experience identifying and mitigating fraud, misconduct, and emerging risks, including AI-enabled fraud and misuse of technology.
• Experience leading teams or complex processes and collaborating across functions to implement controls, improve processes, and resolve issues consistently.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
• Able to travel approximately 50% annually.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

Preferred Qualifications

• Experience working directly with insurance distribution channels, producers, agents, or field leadership.
• Experience developing producer oversight programs, risk monitoring, reporting, or analytics.
• Experience leading change and process improvement initiatives in a highly regulated environment.

Benefits

• Estimated Salary: $125,500 - $169,500, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.