Jobs · Customer Service · Texas

Director, Field Leadership & Strategic Accounts - Texoma Ecosystem

Genentech · Dallas, TX · 2 days ago
Customer Service$210k–$390k/yrFull-time

About the role

The Position Director, Field Leadership & Strategic Accounts - Texoma Ecosystem is a field-based role covering Northern Texas and Oklahoma. It is preferred that candidates live in the ecosystem for consideration.

Responsibilities

  • Deliver healthcare solutions to customers and their partners
  • Work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem
  • Engage with healthcare stakeholders
  • Lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives
  • Manage an ecosystem Commercial team responsible for diverse product portfolios and align with ecosystem and therapeutic area priorities
  • Build, maintain, and leverage networks and relationships in the healthcare ecosystem and co-create solutions with customers
  • Contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas
  • Develop and execute customer account planning for target accounts to deliver maximum impact opportunities
  • Open to business travel to meet customer account needs and attend relevant therapeutic conferences
  • Build, lead, and motivate a diverse team of people with deep functional and therapeutic area expertise
  • Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work

Requirements

  • Hold a required Bachelor’s Degree
  • Minimum 8 years work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
  • Previous account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital)
  • Proven track record in coaching, training, and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets, and other responsibilities
  • Excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives

Qualifications

  • Preferred advanced degree
  • Deep payer experience, ideally including local, regional, and national understanding of payers in Texas & Oklahoma
  • Previous account management experience, ideally including local, regional, and national understanding of health systems in Texas & Oklahoma
  • Demonstrated in-depth knowledge of strategy development, including contracting strategy, administration, and pull through
  • Demonstrated strong executive presence and ability to engage with C-Suite executives
  • Demonstrated strong account negotiation skills

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