Director, Field Capability

About the role

The Director, Field Capability reports to the Vice President, Learning and Development. This role leads the team responsible for delivering high-impact live and virtual learning experiences that build franchisee and HQ capability, strengthen operational execution, and reinforce brand standards. This role oversees all instructor-led workshops, capability-building programs, and field-focused learning experiences. The Director ensures that every session (whether in-person or virtual) is delivered with consistency, clarity, and operational credibility, directly supporting business outcomes across HQ and the franchise system.

Responsibilities

• Develop and execute a field capability instructional strategy aligned with operational priorities and franchise performance needs.
• Lead, coach, and develop a team of instructors responsible for delivering franchise and HQ workshops.
• Establish delivery standards, facilitation expectations, and performance criteria for all instructors.
• Ensure instructors maintain strong operational credibility and deliver learning experiences that reflect real-world conditions.
• Oversee the planning, scheduling, funding and execution of all live and virtual workshops.
• Ensure programs and courses reinforce operational standards, drive performance outcomes, and support business growth.
• Partner with Operations, Franchise Leaders, and Franchise Support teams to understand capability needs and refine workshop focus.
• Collaborate with Instructional Design to ensure ILT content supports consistent delivery and operational alignment.
• Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools and learner experience.

Requirements

• 5+ years in learning delivery, facilitation, field training, or operational capability development.
• 3-5+ years leading instructor or operational teams.
• Demonstrated success improving capability, performance, or execution consistency through instructor-led training.

Qualifications

Bachelor’s degree or higher education preferred, or any equivalent combination of education and experience.

Skills

• Deep expertise in facilitation, adult learning principles, and experiential learning methods.
• Strong understanding of IICRC standards, operational standards, field realities, and performance drivers.
• Strong project leadership skills — able to manage scheduling, logistics, and multiple concurrent workshops.
• Skilled at cross-functional collaboration with Operations, Instructional Design, and Field Leaders.
• Field-first mindset with strong operational credibility.
• Strong situational awareness and ability to adapt delivery to learner needs.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Schedule

Fast-paced high-pressure office and field environment. Standard working hours, based on a 40-hour work week. Additional working hours required as needed to complete assignments and projects on schedule. Travel can be up to 60% as required by business conditions.