Director, FCC Solutions

Responsibilities

• Serve as eClerx’s primary solutions expert in client-facing pursuits across a broad set of financial institutions, including global and regional banks (investment, corporate, commercial, business and personal banking), wealth and asset managers, payments companies, fintechs, and insurance firms.
• Lead or co-lead solution workshops, discovery sessions, and demonstrations with prospective clients, translating eClerx’s FCC and CLM capabilities into client-specific solutions and value propositions.
• Develop tailored proposals, RFP responses, and solution architectures that integrate eClerx’s managed services, advisory, and technology offerings.
• Engage in pricing and commercial structuring in close partnership with Sales, taking a lead or supporting role depending on the nature of the deal and the client relationship.
• Create high-quality sales collateral, case studies, and presentations that communicate eClerx’s value proposition across the FCC landscape.
• Work collaboratively with Sales leadership to manage a pipeline of opportunities and meet revenue and profitability targets.

Advisory & Subject Matter Expertise

• Serve as an internal and external subject matter expert on Financial Crime Compliance, including KYC/CDD, AML, sanctions, and regulatory frameworks (BSA, FinCEN CDD Rule, USA PATRIOT Act, 5AMLD, OFAC, FATF, AMLA and others).
• Provide clients with strategic guidance on FCC program design, policy development, operating model design, and technology implementation—particularly in the context of CLM platforms such as Fenergo and Pega.
• Conduct gap analyses and risk assessments to identify vulnerabilities in client FCC programs and develop actionable, pragmatic recommendations.
• Contribute to eClerx’s thought leadership, marketing, and capability development in FCC and CLM, including whitepapers, industry event participation, and internal knowledge sharing.
• Stay current on regulatory developments, emerging risks, and industry trends, advising clients and internal stakeholders proactively on implications and opportunities.

Postsales & Delivery Governance

• Serve as a trusted solutions partner through the transition from pre-sale to delivery, ensuring continuity of client expectations and engagement objectives.
• Provide oversight and quality assurance across active client engagements, coordinating with account managers and globally distributed delivery teams to ensure on-time, on-budget, and high-quality execution.
• Act as a senior escalation point for client delivery issues, leveraging deep domain and operational expertise to diagnose challenges and drive resolution.
• Identify and surface opportunities for expansion within existing accounts, working with Account Management to convert these into incremental revenue.
• Integrate the Practice’s industry perspective into regular business reviews with client stakeholders.

Collaboration & Cross-Functional Coordination

• Coordinate effectively across a globally distributed, matrixed organization—influencing and aligning colleagues in Sales, Account Management, Product, Advisory, and delivery.
• Partner with colleagues and clients to ensure solution offerings reflect current and future market needs, regulatory developments, and client feedback.
• Contribute to Practice-level initiatives including go-to-market strategy, solution development, product management, and capability building.