Director Experience

Community Texas Support Center, 3501 Olympus Boulevard, Dallas, Texas 75019

About the role

At Lifespace Communities, exceptional experiences aren’t just about service; they drive resident loyalty, referrals, reputation, occupancy, and growth. The Director of Experience will lead the design, delivery, and continuous improvement of the experience for residents, families, prospects, and team members across our communities. This enterprise leadership role requires turning experience strategy into measurable business results.

Responsibilities

• Shape the end‑to‑end resident and prospect experience, from first inquiry and sales tour through move‑in and ongoing community life.
• Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
• Transform resident and family feedback into meaningful, measurable improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
• Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
• Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
• Champion a culture where personalized experiences become part of daily operations.

Requirements

• 7–10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi‑site operations, or another high‑touch service environment.
• Success leading enterprise or multi‑location transformation.
• Track record of turning strategy into frontline execution and measurable results.
• Strong executive presence with the ability to influence senior leaders and engage frontline teams.
• Experience using customer feedback, operational metrics, and business data to drive improvement.
• Bachelor’s degree in a related field.
• Ability to travel regularly to Lifespace communities.

Pay

Pay Range: $152,200.00 – $220,700.00

Company Overview

Lifespace Communities, headquartered in Dallas, Texas, is one of the nation’s largest nonprofit senior‑living organizations. For over 50 years, we have been dedicated to creating vibrant communities across the country where older adults are empowered to live their aspirations with purpose, independence, and peace of mind. Driven by a commitment to exceptional service, innovation, and meaningful connections, our team members work together to enrich the lives of our residents every day. At Lifespace, you’ll find more than a career—you’ll find an opportunity to make a lasting impact while growing professionally in a collaborative, mission‑driven organization.