Director, Executive & Internal Communications

Key Responsibilities

• Serve as a trusted advisor and strategic partner to senior executives, helping shape their voice, narrative, and presence internally and externally.
• Lead development of high-impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
• Partner with executives to translate business strategy into clear, compelling, and authentic messaging.
• Elevate executive visibility and consistency through disciplined narrative planning and storytelling.
• Own and evolve Sprinklr’s internal communications strategy—ensuring alignment with business priorities and cultural transformation.
• Design and manage a multi-channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
• Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
• Champion two-way communication—ensuring employee feedback loops are embedded and actionable.
• Narrative & Content Strategy
• Working closely with External Communications, refine executive narrative frameworks that connect product innovation, customer value, and company strategy.
• Ensure consistency of messaging across executive communications, internal channels, and key moments.
• Drive proactive storytelling that positions Sprinklr’s leadership as credible, differentiated, and forward-looking.
• Strategic Programs & Planning
• Build and operationalize annual and quarterly communications plans tied to company priorities.
• Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.
• Lead high-stakes communications initiatives including transformation milestones, organizational changes, and major announcements.
• Identify and implement AI workflows and agents to improve productivity and efficiency.
• Partner closely with External Comms, Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.
• Team Leadership & Collaboration
• Lead and mentor a high-performing communications team and agency partners as needed.
• Act as a strong cross-functional collaborator—earning trust and influence across executive and functional leadership.
• Bring a clear point of view while remaining pragmatic, adaptable, and solutions-oriented.

Qualifications

• 8-10 years of progressive experience in strategic, corporate, or executive communications roles.
• Experience in SaaS, technology, and/or publicly traded companies strongly preferred.
• Proven track record supporting senior executives (C-suite or equivalent) in high-visibility environments, and supporting the visibility and credibility of those voices in the marketplace.
• Experience building or scaling internal communications programs in complex, fast-moving organizations.
• Exceptional writing and storytelling skills—clear, concise, and authentic.
• Strong strategic acumen with the ability to connect communications to business outcomes.
• Deep understanding of internal channel strategy and how to reach diverse employee audiences effectively.
• Executive presence and ability to influence the highest levels of the organization.
• Strong judgment, instincts, and ability to operate in ambiguity.
• Leadership & Mindset
• Collaborative, low-ego leader with a strong point of view and the ability to drive alignment.
• Creative thinker who is willing to experiment, challenge norms, and place bold bets.
• High energy, resilient, and comfortable operating in a fast-paced, evolving environment.
• Passion for building culture, transparency, and trust through communication.