Director, Event Technology II - Grand Hyatt Vail (Relocation | Signing bonus)

About the role

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue.

Responsibilities

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• Complete the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P & L and develops action plans to address deficiencies/grow the business.
• Confirm venue partners process all payments to Encore in a timely basis.
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes.
• Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Efficiently share labor and equipment within the local market.
• Attend all operational venue meetings such as daily stand-up meetings with venue operations staff.
• Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Cultivate and maintain relationships with customers, venue personnel and various Encore supporting functions and departments.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
• Manage the human resources activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio-visual experience.
• 2+ years of operations/supervisory experience.
• 3+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Skills

• Understanding and overseeing the technical aspects of the job and applying basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
• Effectively utilizing applicable company computer systems.
• Acting as on-site technical expert as needed for events.
• Assisting on the floor with operations as needed.

Benefits

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.