Director Event Technolgy 1 - Philadelphia Airport Marriott

About the role

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue.

Responsibilities

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• Complete the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P & L and develops action plans to address deficiencies/grow the business.
• Confirms venue partners process all payments to Encore in a timely basis.
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Efficiently share labor and equipment within the local market.
• Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
• Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Position will have oversight to personnel to assist with event execution.
• Exceed the expectations and needs of internal and external customers.
• Monitor small to medium size events and check in on customers throughout the day.
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
• Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
• Effectively utilizes applicable company computer systems.
• Act as on-site technical expert as needed for events.
• Assist on the floor with operations as needed.

Qualifications

• Bachelor’s degree is preferred or equivalent experience
• 3+ years of audio-visual experience
• 1+ years of supervisory experience
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus
• Working knowledge of audio-visual equipment in a live show environment
• Must be able to successfully complete Level 3 Skills training
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.