Director Event Tech III Baltimore Marriott Waterfront

About the role

The Director, Event Technology III (DET III) leads a successful sales and operations team to achieve revenue and profitability goals for an assigned location(s). This role focuses on delivering World-Class service, fostering strong client relationships, and managing operations to ensure event profitability.

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service high profile/visibility events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Partners with Venue Sales Leadership on sales strategies.
• Create and participate in business review presentations.
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Strategically ensure event profitability is maintained based on proper staffing per event.
• Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
• Train and directs operations and sales managers to complete standard and ad hoc reports.
• Complete and analyze reports to effectively manage the business.
• Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
• Review location P&L and develops action plans to address deficiencies/grow the business.
• Confirm venue partners process all payments to Encore in a timely basis.
• Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property.
• Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
• Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by efficiently sharing labor and equipment within the local market.
• Navigate the union labor market and associated management dynamics, where applicable.
• Directs and Manages the human resources activities including selection, performance management, and learning.
• Directs and provides focused and continued coaching to develop the skills of team members.
• Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems.
• Recommends team members for training opportunities, as needed.
• Ensure Encore's D,E &I initiatives are implemented.

Requirements

• Bachelor’s degree is preferred or equivalent experience.
• 5+ years of audio visual experience.
• 3+ years of operations supervisory/management experience.
• 3+ years of customer service or hospitality experience.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Ops 200 & Leadership 200 Certification.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction and people development focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 5+ years of audio visual experience.
• 3+ years of operations supervisory/management experience.
• 3+ years of customer service or hospitality experience.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Ops 200 & Leadership 200 Certification.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction and people development focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Skills

• Act as a resource or point of escalation for technical support for sales and operations leadership team.
• Ensures staff understands the technical aspects of the job.
• Effectively utilizes applicable company computer systems.
• Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
• Creates and presents information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Directs and Manages the human resources activities including selection, performance management, and learning.
• Directs and provides focused and continued coaching to develop the skills of team members.
• Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems.
• Recommends team members for training opportunities, as needed.
• Ensure Encore's D,E &I initiatives are implemented.

Benefits

Encore offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Details on specific benefits can be found on the company's benefits page.

Pay

$68,456.00 - $83,858.00

Schedule

Flexible schedule to accommodate the needs of the role and the venue.