Director Epic Clinical Application

About the Role

The Director, Epic Clinical Applications, is a key leader within the Information Systems (IS) Division at Children's National Hospital, reporting to the Executive Director of Enterprise Applications. This role provides strategic oversight and leadership for the implementation, optimization, and ongoing support of Epic's clinical applications, including workflows spanning Inpatient, Ambulatory (Primary and Specialty Care), and Emergency Medicine services. This individual is responsible for ensuring that clinical technologies are aligned with care delivery priorities, support provider efficiency, and contribute to improved patient outcomes and safety.

This role partners closely with operational, clinical, and executive stakeholders to translate organizational goals into actionable technology strategies that advance evidence-based practice, clinical excellence, and integrated care.

Responsibilities

• Provide strategic leadership and direction for the Epic Applications team, fostering a culture of accountability, innovation, and professional growth.
• Build a high-performing leadership pipeline, mentoring managers and senior staff to enhance expertise, drive engagement, and prepare for future leadership roles.
• Provide executive oversight for incident resolution, major system updates, and change control processes, ensuring minimal disruption and maximum operational stability.
• Develop and oversee the multi-year Epic application roadmap, ensuring alignment with enterprise initiatives, regulatory requirements, and industry best practices.
• Serve as the enterprise owner of Epic applications, setting the strategic vision for optimization, innovation, and alignment with the hospital’s clinical, operational, and financial goals.
• Align Epic capabilities with clinical and operational priorities, ensuring technology solutions are effectively supporting patient care delivery, revenue cycle optimization, and workforce efficiency.
• Serve as the executive point of contact for Epic and other key technology vendors, ensuring alignment with contractual obligations, system updates, and industry advancements.
• Champion the use of Epic data and analytics to inform strategic decisions, drive operational efficiency, and improve patient outcomes.
• Establish and lead Epic governance structures, working closely with executive leaders to define priorities, drive investment decisions, and ensure technology solutions enhance patient care and operational efficiency.
• Oversee Epic application compliance with HIPAA, CMS, Joint Commission, and other regulatory mandates, proactively mitigating risks related to system integrity, security, and patient safety.
• Develop and execute executive-level communication strategies, ensuring transparent, consistent messaging around system initiatives, enhancements, and organizational impact.
• Act as a change agent, driving digital transformation initiatives that maximize adoption, usability, and value realization across all Epic modules.
• Oversee and manage a multi-million dollar portfolio for Epic applications, ensuring cost-effective decision-making, resource allocation, budget oversight and return on investment for technology initiatives.
• Lead a continuous optimization strategy, leveraging Lean, Six Sigma, and data-driven methodologies to streamline workflows, enhance system performance, and improve end-user experience.
• Represent Children’s National in external forums, sharing insights on Epic optimization, innovation, and the evolving role of EHRs in pediatric care.

Qualifications

• Bachelor's Degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)
• Minimum of 10 years of progressive experience in healthcare information technology, with a strong focus on clinical applications supporting inpatient, ambulatory, and emergency medicine workflows. (Required)
• At least 5 years in a leadership role, demonstrating the ability to lead cross-functional teams, drive strategic initiatives, and manage complex implementations or optimizations of Epic systems. Experience in a pediatric or academic medical center setting is strongly preferred. (Required)

Required Skills

• Analytical & Problem-Solving Skills – Strong ability to analyze complex issues, troubleshoot system functionality, and develop effective solutions to support healthcare and revenue cycle workflows.
• Communication & Interpersonal Skills – Excellent oral and written communication skills, with the ability to interact productively across teams, provide clear documentation, and engage diverse stakeholders effectively.
• Project Coordination & Time Management – Ability to manage multiple priorities, coordinate smaller or less complex projects independently, and meet objectives within prescribed timelines while maintaining quality standards.
• Healthcare & Revenue Cycle Knowledge – Basic to advanced understanding of healthcare operations, clinical workflows, and revenue cycle processes to align Epic system capabilities with organizational needs.
• Adaptability & Resilience – Flexibility to shift priorities based on business needs, work effectively under pressure, and navigate changes in a dynamic healthcare environment.
• Collaboration & Teamwork – A proactive and adaptable team player who fosters strong working relationships, provides constructive feedback, and supports shared objectives.
• Change Management & Change Agent – Experienced in managing and driving change within the organization by influencing stakeholders, guiding teams through transitions, and ensuring the smooth adoption of new processes and technologies.
• Integrity & Professionalism – Demonstrates high personal integrity, accountability, and composure in high-pressure situations while adhering to organizational policies and procedures.