Director Environmental Services

Mission, Values and Service Goals

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, Organizes and Manages Environmental Staff and Organizational Cleanliness

• Develops goals and objectives for the department and recommends departmental policies and procedures.
• Interviews, hires, trains, assigns work to, schedules, evaluates and, when necessary, disciplines and discharges of subordinate staff members.
• Schedules staff to achieve the highest levels of productivity and efficiency related to customer service.
• Investigates and resolves complaints from patients, visitors, staff members and others; consults with the appropriate individual(s) regarding problems which need future consideration.
• Interprets, enforces and supports Hospital policies, procedures, program changes and national performance standards.
• Keeps current on federal and state regulations.
• Performs appropriate committee functions, as assigned, including the leadership of and/or support to one or more process improvement efforts.
• Orients and trains new team members to perform duties following proper procedures.
• Supports the Environmental team by providing back-up with carrying the telephone and pager and responding to service requests. Also, prioritizes requests for Housekeeping team members.
• Develops Quality Control Standards, Sets Stock Levels And Provides Input Into The Purchase And Maintenance Of Environmental Products And Equipment.
• Determines appropriate minimum and maximum parameters of products; evaluates services provided with clinical staff, Directors and Managers.
• Evaluates quality indicators that are consistent with the latest trends and customer needs, by collecting appropriate data and evaluating indicators.
• Maintains an effective cost control system; approves requisitions for supplies and equipment according to budgetary guidelines.
• Ensures the facility has appropriate supplies available including ordering and restocking supplies and equipment.
• Performs quality assurance inspections in the patient care and public area on a regular scheduled basis.
• Contacts key distributors to evaluate new equipment and supplies for routine and emergency situations.
• Recommends potential product consolidation and conversions of the inventory to achieve maximum savings and cost control on inventory dollars.
• Reviews product additions and deletions with user departments and Infection Control Nurse; assists in the transition process of product conversions.
• Prepares periodic reports related to statistics, productivity and quality measurements.

  Leadership Competencies

  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  Organizational Responsibilities

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

  Commitment to Beacon's Six-Point Operating System

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

  Education and Experience

  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor’s Degree plus two years of associated housekeeping and management/supervisory experience is required.
  • Work experience in a healthcare facility within the past three years is required.
  • Certification is desired.