Director Enterprise Transformation Strategy

About the role

This job identifies, develops, and directs a portfolio of projects designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, medical cost/value improvement, and enhanced customer/provider experience) for a particular business unit(s) within the organization. The incumbent will drive the overall project execution and is responsible for all deliverables, outputs, and short/long-term results, even during the implementation phase of work. The incumbent demonstrates deep knowledge of consulting principles and the delivery of practical outcomes from prior engagements and industries and is adept at driving clear hypotheses, breakthrough analyses and actionable strategic insights for organizational and operational improvement. In doing so, the incumbent will be skilled at applying a strategic approach to problem-solving through quantitative analysis, financial modeling, hypothesis-based issue analysis and the use of multiple strategic frameworks. The incumbent recognizes the important role technology plays in achieving and sustaining true transformation and brings experience from several tech-enabled programs. The incumbent takes pride in staying on top of industry and technology trends and is constantly assessing their potential impact on the organization and generating project ideas accordingly. The incumbent has a track record as a talent multiplier who is adept at people development for individuals and teams. Finally, the incumbent is a strong change agent, adept at navigating a heavily matrixed organization and influencing leaders at all levels to truly transform their business.

Responsibilities

• Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
• Plan, organize, staff, direct, and control day-to-day operations; develop and implement policies and programs; may have budgetary responsibility and authority.
• Drive P&L and strategic value for the enterprise through the division’s portfolio of projects.
• Work closely with senior/executive leadership to identify, scope, prioritize, and deliver large- and small-scale consulting projects that advance business outcomes and achieve strategic objectives.
• Serve as ultimate owner of engagement deliverables, resources (internal and external), and outcomes within the portfolio.
• Other duties as assigned or requested.

Requirements

Education: Required Bachelor's degree in Business Management, Engineering, Operations, Information Technology, or closely related discipline. Substitutions None. Preferred Master's degree.

Experience: Required 10 years’ experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm. To include 7 years of management experience and/or experience leading teams and/or projects of varying size and complexity; 7 years of working in complex, matrixed environments or across multiple businesses. Preferred 5 years of aggregate project experience from the Healthcare industry (payor and/or provider).

Licenses or Certifications: Required None. Preferred (any of the following): Lean Six Sigma, Human Centered Design (HCD).

Skills

• Exceptional analytical and quantitative problem-solving skills
• Strong business and financial acumen
• Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways; seen as a thought leader
• Ability to leverage exponential technologies (AI/ML, GenAI, Agentic AI) to transform business processes
• Excellent storytelling and communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts
• Ability to lead and influence without authority, work effectively with people across all levels of the organization
• Ability to work in a collaborative manner and be an active listener; excellent facilitation skills
• A flexible working style; comfortable working in team environments or autonomously
• Orientation toward execution; ability to consistently make progress regardless of constraints or roadblocks
• Managerial courage and ability to have difficult conversations

Schedule

Travel Requirement: 0% - 25%