Director, Enterprise RCM Client Success

Job Description

ModMed is hiring a Director, Enterprise RCM Client Success, who will manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business. This role provides strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention.

Skills & Requirements

• Bachelor's degree required. MBA or Health Administration, preferred.
• Field of study in Business, Healthcare Admin, or related field
• 10+ years of client-facing experience in RCM, SaaS, or healthcare services
• 5+ years leading client-facing teams, including experience managing managers
• Experience supporting enterprise clients or complex healthcare systems
• Proven success in building and scaling customer success frameworks
• Ability to influence and collaborate cross-functionally at all organizational levels
• Executive presence and experience communicating with C-Suite stakeholders
• Expertise in medical billing, revenue cycle processes, and healthcare delivery models
• High proficiency in Excel, data interpretation, and visual presentation of performance trends
• Strong judgment and critical thinking to guide client strategy and internal decision-making
• Demonstrated experience in managing through change and leading through ambiguity
• Exceptional communication, coaching, and storytelling abilities

Benefits

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

Phishing Scam Warning

ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.