Director, Enterprise Process Owner

Responsibilities

• Define the end-to-end global process scope for R2R and O2C, including inputs/outputs, handoffs, standard work, and accountable ownership.
• Create simple, scalable global process designs aligned to Domino’s operating model and frontline realities (stores/franchisees), not just corporate needs.
• Develop high-quality process maps and artifacts.
• Define functional requirements for business process outsourcing (BPO) service delivery and ensure requirements are traceable to process design, controls, and performance outcomes.
• Establish process ownership model, decision rights, and escalation paths across GBS, functional leaders, and suppliers.
• Build governance routines and forums (weekly working cadence, monthly steering, issue/risk escalation).
• Create foundational process documentation: global policies, procedures, work instructions, control narratives, and handoff standards.
• Partner with Risk, Compliance, and Internal Audit to validate control design and readiness for transition.
• Support audit processes with internal and external auditors.
• Define the KPI and SLA framework for R2R, O2C, and other finance processes (cost, quality, cycle time, service outcomes) and align measures to business outcomes.
• Establish baseline performance and stabilization targets; implement reporting to provide finance leadership transparency and early warning signals.
• Partner with Finance leadership to track benefits realization, including productivity improvements, error reduction, rework elimination, and cost efficiencies attributable to global process standardization.
• Use performance data and process insights to continuously prioritize improvement initiatives and inform future scope migration into GBS.
• Partner with IT/Digital to align ERP, workflows, master data, and automation to the global process design.
• Provide process leadership for system implementations/enhancements to ensure technology enables standard work and reduces workarounds.
• Define process impacts, training inputs, communications, and adoption plans for impacted teams and service delivery.
• Support cutover planning, hypercare readiness, and early-life stabilization (issue triage, rapid corrective actions, root-cause identification).
• Address resistance with facts, data, and practical solutions; reinforce standard ways of working.
• Own day-to-day relationship governance with the outsourced provider(s) for in-scope finance services.
• Ensure deliverables, reporting, SLAs, controls evidence, and transition dependencies are actively managed during stand-up and stabilization.
• Identify and escalate risks related to service quality, scope adherence, capacity, or control execution to GBS and Finance leadership with recommended mitigation actions.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field.
• 10+ years of progressive experience in finance operations and/or end-to-end process ownership, including deep expertise in R2R and/or O2C within a complex, multi-entity environment.
• Demonstrated experience defining and implementing global process standards, documentation (process maps, SOPs), and performance measures (KPIs/SLAs).
• Strong working knowledge of controls, compliance, and audit requirements embedded into finance processes.
• Hands-on experience partnering with IT/ERP teams on implementation or major enhancement initiatives that impact R2R/O2C.
• Proven ability to influence across a matrix organization and drive adoption across regions/business units.
• Ability and willingness to travel internationally up to 25% as business needs require.

Preferred Qualifications

• Prior experience standing up or significantly transforming a GBS/shared services model (build/transition/stabilize), including governance routines and service-provider integration.
• Experience selecting, contracting, and governing a business process outsourcing (BPO) provider (RFP requirements, evaluation, transition planning, SLA setup, escalation).
• Demonstrated large-scale transformation experience (global standardization, operating model redesign, ERP-driven process change).
• Advanced degree (MBA/MS) and/or professional certifications (CPA, PMP, Lean Six Sigma) a plus.