Director, Process Owner

About the Role

Utilizes business expertise to facilitate, lead, and drive complex large-scale work efforts across domains and/or large-scale cross-functional initiatives with matrixed team support. Analyzes and measures the effectiveness of existing business processes and develops sustainable, scalable, and quantifiable business process improvements. Researches industry best practices to ensure alignment of strategic planning, collaboration with key stakeholders, communication delivery, operational execution/implementation, and compliance and budget adherence. Delivers expertise in areas such as process improvement (end-to-end), vendor management, technology, and scalability.

Responsibilities

• Support strategy for complex business transformational priorities.
• Provide directional oversight for execution of complex business cases for proposed initiatives to ensure adequate assessment of feasibility, opportunities, risks, and return on investment to meet key business objectives.
• Lead the activation of strategic and policy guidance on assigned initiatives so that all processes are considered for maximizing effective implementation and results.
• Perform detailed analysis of data, workflows, policies, procedures, organization of staff, and skills to execute initiatives.
• Collect and analyze process data to initiate, develop, and recommend business practices and procedures that focus on enhanced effectiveness and increased productivity with a consideration for cost containment.
• Collaborate directly with stakeholder SMEs for knowledge transfer, training, and implementation.
• Drive consensus and confirm end-to-end integrity to accomplish project work up to and including final recommendations and implementation.
• Partner on creation of timely communication to all key stakeholders and contribute to executive-level presentations for support, awareness, and effectiveness of all deliverables.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Bachelor's Degree in a related field or equivalent experience required.
• 7+ years of healthcare or insurance industry experience having led large-scale initiatives required.
• Operations experience preferred.
• CSSBB - Six Sigma Black Belt preferred.
• Certified Project Management Professional (PMP) - PMI preferred.

Pay

Pay Range: $148,000.00 - $274,200.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field, or office work schedules.

Benefits may be subject to program eligibility.