Director, Enterprise Network And Communications

What You'll Be Doing

• Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.
• Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.
• Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.
• Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.
• Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.
• Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.
• Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.
• Foster cross-functional collaborations with infrastructure, security, applications, and business teams.
• Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance.
• Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.
• Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.

What You Will Bring With You

• Bachelor’s degree in computer science, Information Technology, or related field.
• 12+ years’ experience in network/voice infrastructure in an enterprise environment.
• 7+ years’ experience in a senior level leadership role.
• Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).
• Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).
• Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.
• Experience in enterprise voice / UCaaS, and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.
• Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.
• Background in retail/distribution or large multi-site enterprise environments.