Director, Enterprise Experience Strategy and Design - Remote

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Responsibilities

• Enterprise Experience Strategy: Develop and lead enterprise experience strategies that align with organizational priorities and business objectives; identify opportunities to improve constituent outcomes, engagement, satisfaction, retention, and growth across channels and lines of business; translate consumer needs, market insights, and business requirements into actionable experience recommendations and investment priorities; build business cases that connect experience improvements to measurable business value and outcomes; drive AI-enabled experience strategy, architecture, and design practices to uncover insights, shape future-state experiences, and deliver innovative, scalable solutions.
• Human-Centered Design & Experience Architecture: Lead end-to-end experience strategy and design efforts using human-centered design principles, AI-enabled tools, and advanced design methodologies to accelerate insight generation, ideation, and solution development; design and optimize omnichannel experiences across digital, operational, service, AI-powered, and agent-assisted touchpoints; develop journey maps, service blueprints, personas, experience architectures, and future-state experience visions that leverage AI and agentic capabilities to create more intelligent, personalized, and proactive experiences; drive the enterprise AI and agentic experience vision, identifying opportunities to embed AI