Director, Employee Experience & Culture - National Role

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies).

We integrate data, artificial intelligence, and advanced technology through our Seamless Platform to connect design, construction, and operations, delivering smarter, more predictable results and redefining how America builds.

Our total rewards program supports you and your family's needs, offering a wide array of personalized options for physical, emotional, and financial support.

Role Summary

The National Director, Employee Experience & Culture at Suffolk believes that how our people experience work matters. This role is about shaping the heartbeat of Suffolk's culture, ensuring every employee feels valued, connected, and inspired.

Responsibilities

• Lead with Passion: Strategy & Experience Design
  Partner with the VP, Talent Strategy & Experience to define and execute a bold, enterprise-wide employee experience strategy.
  Design and continuously enhance the employee journey, from Year One onboarding to ongoing engagement and culture-building moments.
  Serve as a champion for employee voice, building listening strategies that translate feedback into meaningful, visible action.

• Create Memorable Moments: Culture, Events & Community
  Lead the strategy and evolution of Team Suffolk, fostering connection, community, and pride across the organization.
  Design and deliver high-impact events, celebrations, and experiences that bring our culture to life.
  Collaborate with Corporate Engagement and Community Giving teams to create purposeful, community-driven experiences.
  Ensure every experience reflects our commitment to professionalism, inclusion, and excellence.

• Deliver with Integrity: Consistency & Operational Excellence
  Establish a consistent, high-quality employee experience across all geographies, ensuring equity and alignment.
  Develop playbooks, standards, and scalable solutions that enable seamless execution nationwide.
  Manage the Employee Experience budget responsibly, balancing innovation with efficiency and impact.

• Elevate with Care: Employee Support & Partnerships
  Build and maintain partnerships with vendors, service providers, and organizations to enhance employee offerings nationally.
  Collaborate closely with Lifestyle Management & Relocation teams to ensure best-in-class resources and offerings across all markets.
  Partner with organizations to help enhance employee experiences through connection and community events.

• Drive Engagement Through Insights
  Lead employee listening strategies (surveys, focus groups, listening sessions, BRG partnerships) and collaborate with HR Business Partners to translate insights into action plans.
  Monitor and report on key employee experience metrics, continuously improving programs based on data and feedback.

• Recognize & Celebrate Hard Work
  Lead and evolve Suffolk’s Rewards & Recognition programs, increasing participation and enhancing impact.
  Bring creativity and energy to how we celebrate achievements, reinforcing a culture of appreciation and hard work.

• Build & Inspire High-Performing Teams
  Build, lead, and grow a high-performing Employee Experience team across regions.
  Foster a culture of collaboration, accountability, and continuous improvement grounded in Suffolk’s values.
  Act as a visible Culture Ambassador, influencing leaders and teams across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Hospitality Management, or related field.
• 7-10+ years of progressive experience in employee services, concierge support, office administration, HR, event planning, hospitality, or related field, including leadership experience.
• Proven ability to lead teams and manage complex programs at scale across multiple locations.
• Strong event planning expertise, with a passion for creating engaging, high-quality experiences.
• Exceptional project management skills, highly organized, detail-oriented, and able to manage multiple priorities with excellence.
• Excellent interpersonal and communication skills, with a service-first, hospitality-driven mindset rooted in caring and professionalism.
• Highly collaborative, adaptable, and team-oriented, with the ability to influence across functions and levels.
• Proficiency in Microsoft Office Suite and HR/administrative systems.
• Demonstrated ability to handle confidential information with integrity and discretion.
• Willingness to travel as needed to support national programs and onsite experiences.

What Success Looks Like

• Employees feel a deep sense of connection, pride, and belonging at Suffolk.
• Experiences are consistent, high-quality, and reflective of our values across every location.
• Leaders and teams actively engage in and champion culture and experience initiatives.
• Suffolk is widely recognized as a best-in-class place to work, known for how it cares for and invests in its people.

Working Conditions

• Regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing.
• Frequent standing, walking, reaching with arms and/or hands.
• Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.
• Office environment with a quiet to moderate noise level.
• Job site walking.

Compensation Information

The expected salary range for this position (Director, Employee Experience & Culture) in US-MA-Boston is between $160,000 and $220,000 USD. This represents the typical salary range for this position and is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy. Salary ranges may differ by geography and are reviewed regularly to reflect market trends.