Director, Employee Experience & Culture

At Suffolk, we believe that how our people experience work matters—every day, on every job site, and in every office. The National Director of Employee Experience & Culture plays a pivotal role in bringing this belief to life, shaping the heartbeat of Suffolk’s culture. As a national leader, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring. From creating unforgettable first-year experiences to amplifying employee voice and designing moments that matter, you will ensure every employee feels valued, connected, and inspired.

About the Role

This role blends strategy and execution, building scalable programs that enhance well-being, strengthen culture through engagement and employee voice strategy, and create consistency across locations. Success requires strong cross-functional collaboration, operational excellence, and continuous innovation. The role requires an on-site presence 4 days a week in our Boston office, which offers free parking, a free on-site gym, a cafeteria, and other perks that contribute to a great culture and unique employee experience.

Responsibilities

• Lead with Passion: Strategy & Experience Design
  • Partner with the VP, Talent Strategy & Experience to define and execute a bold, enterprise-wide employee experience strategy.
  • Design and continuously enhance the employee journey, from Year One onboarding to ongoing engagement and culture-building moments.
  • Serve as a champion for employee voice, building listening strategies that translate feedback into meaningful, visible action.
• Create Memorable Moments: Culture, Events & Community
  • Lead the strategy and evolution of Team Suffolk, fostering connection, community, and pride across the organization.
  • Design and deliver high-impact events, celebrations, and experiences that bring our culture to life.
  • Collaborate with Corporate Engagement and Community Giving teams to create purposeful, community-driven experiences.
  • Ensure every experience reflects our commitment to professionalism, inclusion, and excellence.
• Deliver with Integrity: Consistency & Operational Excellence
  • Establish a consistent, high-quality employee experience across all geographies, ensuring equity and alignment.
  • Develop playbooks, standards, and scalable solutions that enable seamless execution nationwide.
  • Manage the Employee Experience budget responsibly, balancing innovation with efficiency and impact.
• Elevate with Care: Employee Support & Partnerships
  • Build and maintain partnerships with vendors, service providers, and organizations to enhance employee offerings nationally.
  • Collaborate closely with Lifestyle Management & Relocation teams to ensure best-in-class resources and offerings across all markets.
  • Partner with organizations to help enhance employee experiences through connection and community events.
• Drive Engagement Through Insights
  • Lead employee listening strategies (surveys, focus groups, listening sessions, BRG partnerships) and collaborate with HR Business Partners to translate insights into action plans.
  • Monitor and report on key employee experience metrics, continuously improving programs based on data and feedback.
• Recognize & Celebrate Hard Work
  • Lead and evolve Suffolk’s Rewards & Recognition programs, increasing participation and enhancing impact.
  • Bring creativity and energy to how we celebrate achievements, reinforcing a culture of appreciation and hard work.
• Build & Inspire High-Performing Teams
  • Build, lead, and grow a high-performing Employee Experience team across regions.
  • Foster a culture of collaboration, accountability, and continuous improvement grounded in Suffolk’s values.
  • Act as a visible Culture Ambassador, influencing leaders and teams across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Hospitality Management, or related field.
• 7-10+ years of progressive experience in employee services, concierge support, office administration, HR, event planning, hospitality, or related field, including leadership experience.
• Proven ability to lead teams and manage complex programs at scale across multiple locations.
• Strong event planning expertise, with a passion for creating engaging, high-quality experiences.
• Exceptional project management skills, highly organized, detail-oriented, and able to manage multiple priorities with excellence.
• Excellent interpersonal and communication skills, with a service-first, hospitality-driven mindset rooted in caring and professionalism.
• Highly collaborative, adaptable, and team-oriented, with the ability to influence across functions and levels.
• Proficiency in Microsoft Office Suite and HR/administrative systems.
• Demonstrated ability to handle confidential information with integrity and discretion.
• Willingness to travel as needed to support national programs and onsite experiences.

What Success Looks Like

• Employees feel a deep sense of connection, pride, and belonging at Suffolk.
• Experiences are consistent, high-quality, and reflective of our values across every location.
• Leaders and teams actively engage in and champion culture and experience initiatives.
• Suffolk is widely recognized as a best-in-class place to work, known for how it cares for and invests in its people.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Some job site walking is required.

Benefits

• Competitive salaries, auto allowances, and gas cards for certain roles.
• Market-leading medical, dental, and vision insurance plans, including emotional and mental health benefits.
• Virtual care options for physical therapy and primary care.
• Generous paid time off and 10 backup daycare days each year.
• 401k plan with employer match and access to expert financial resources.
• Company-paid and voluntary life insurance, short- and long-term disability.
• Tax-deferred savings accounts and commuter benefits.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk—America’s Contractor—is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman, and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.”