Director Emergency and Trauma Services

About the Role

Manages strategic oversight and operational performance within the Emergency Services and Trauma service line. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co‑workers in accordance with service excellence standards and core values. The Director assumes authority and responsibility for the delivery of optimal patient care within assigned departments and for the effective operation and organization of the trauma program and its services.

Responsibilities

• Assumes 24‑hour accountability for the management and direction of the human, financial, and material resources necessary to provide quality care and services.
• Provides leadership, guidance, and direction in achieving outcomes and operational performance consistent with the mission, vision, and goals of Chesapeake Regional Healthcare.
• Leads service line personnel operations, including supervision and mentorship of the service line leadership team.
• Oversees the strategic and operational performance of the organizational trauma program consistent with American College of Surgeons standards.
• Establishes collaborative relationships with physicians, other organizational leaders, and community partners to achieve optimal practice outcomes.
• Creates and maintains an environment that promotes patient and staff safety.
• Identifies opportunities for improvement and demonstrates willingness and ability to initiate and implement change.
• Provides structure that facilitates emotional and situational support for peers and staff.
• Formulates and implements strategies for professional advancement and retention.
• Fosters an environment that promotes innovation and creativity.
• Ensures compliance with organizational policy, regulatory, and accreditation standards.
• Fosters an open work environment conducive to teamwork and encourages communication.
• Maintains positive employee relations and good employee morale, emphasizing a team approach to work.
• Motivates and mentors staff to strive for excellence.
• Demonstrates effective problem‑solving, conflict resolution, and negotiating skills.
• Attends required hospital‑wide orientations, meetings, and in‑services.
• Demonstrates a commitment to flexible work scheduling when necessary to ensure patient care.

Supervisory Responsibilities

Reports to: Chief Nursing Officer

Supervises: Manager Emergency Department/ED Observation, Trauma Program Manager, Neuroscience Coordinator, and other areas as assigned.

Overall management responsibilities for assigned areas, including accountability for budget and capital resources.

Qualifications

• Education: BSN required; Master’s degree in nursing or related field required to be obtained within three years of hire.
• Experience: Minimum 4 years of nursing leadership experience; strong emergency nursing clinical background, including trauma patient population.
• Licensure/Certifications: Registered Nurse licensed in the State of Virginia (or compact state); current BLS certification; national certification in a clinical specialty or nurse leader required to be obtained within one year.
• Physical Demands & Work Environment: Must meet the physical demands and work environment characteristics described; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.