Director Emergency Services

Job Summary and Qualifications

The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring.

The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives.

Major Responsibilities

• Quality
• Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes.
• Ensures adherence to standards of care.
• Manages variation in clinical practice to improve efficiency, effectiveness, and cost.
• Fosters a culture of accountability and transparency in the provision of care.
• Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve.
• Stays abreast of legal and regulatory standards and ensures compliance.
• Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards.
• Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
• Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning.
• Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care.
• Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
• Directs nursing practice and unit operations.
• Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated.
• Service
• Provides leadership in attaining and sustaining an unparalleled patient experience.
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction.
• Develops and implements strategies to elevate the patient experience.
• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.
• People
• Fosters a culture that inspires commitment to the vision/mission/values of the organization.
• Ensures employees are recognized, valued, and supported.
• Develops and implements strategies to elevate employee engagement.
• Identifies development opportunities or training needs of individual employees and teams.
• Provides coaching, feedback, and training to improve performance.
• Buils a competitively superior organization through attracting, developing, engaging, and retaining talent.
• Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.
• Growth
• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.
• Identifies opportunities for expansion or development of new services and product lines to promote growth.
• Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume.
• Finance
• Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs.
• Maintains staffing to ensure appropriate patient care.
• Monitors department budget performance; identifies trends and evaluates variances in relation to established budget.
• Develops and implements actions to address performance gaps.
• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization.
• Maintains staffing to ensure appropriate patient care.
• Manages operating expenses, including the utilization of supplies and equipment.
• Identifies cost reduction opportunities and implements actions to achieve savings.

Education & Experience

• Bachelor's degree in nursing Required
• Master's Degree Preferred
• 3+ years applicable experience Required
• 5+ years applicable experience Preferred