Director, eCommerce Merchandising

About the role

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Responsibilities

• Lead and shape the digital merchandising and offer strategy for Spectrum’s cable and mobile digital sales channels
• Coordinate and prioritize digital offer rollouts, promotions and catalog updates to maintain a compelling and accurate online presence
• Partner with marketing analytics, product, billing, technology and operations teams to deliver on business objectives and campaign launches
• Oversee catalog readiness and synchronize launches for new products, pricing changes and promotional efforts
• Measure and analyze offer and merchandising performance using KPIs, dashboards and analytics to drive data-based decisions
• Identify and implement opportunities to optimize conversion, revenue and customer experience across ecommerce platforms
• Serve as a key liaison, translating business strategy into actionable catalog execution for internal teams and stakeholders
• Manage priorities and resolve competing demands in a fast-paced, matrixed environment to ensure high-quality digital customer experiences

Requirements

• Education: Bachelor's degree in business, marketing, technology, information systems or equivalent
• Experience: 8+ years of digital sales, digital merchandising, ecommerce or catalog management experience; 3+ years of leadership experience in digital commerce, merchandising or offer management roles; 5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels; 5+ years of experience working cross-functionally with product, marketing, billing, technology and operations; 5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes; 3+ years of experience using analytics to inform business decisions and optimization

Qualifications

• Experience: 5+ years of telecom, cable, broadband, wireless or mobile industry experience; 3+ years of digital merchandising for both cable and mobile experiences; 3+ years of analytics-driven offer optimization and customer behavior analysis

Skills

• Strong understanding of telecom or cable product catalogs and offer configuration
• Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement
• Knowledge of catalog structures, pricing dependencies and fulfillment considerations
• Proficiency in reporting, KPI analysis and performance measurement
• Ability to translate business requirements into execution priorities
• Familiarity with product lifecycle processes and cross-functional implementation planning
• Familiarity with agile or hybrid delivery environments

Benefits

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

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