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Jobs · Business Development · New Jersey

Director, E-Commerce Ops & Site Reliability Engineering

Tapestry · North Bergen, NJ · 2 wk ago
Business Development$180k–$215k/yrFull-time

About the role

Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support E-commerce websites on SFCC platform.

Ensure system availability (Service Level Objectives, Agreement and Indictor), reliability, scalability, and performance of sites across all Tapestry brands.

Lead team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.

Collaborate with Development, QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases, scalability, availability, and cost management.

Identify risks, suggest and negotiate appropriate mitigation to the risks.

Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and improve customer satisfaction.

Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.

Lead 24/7 Incident response to remediate urgent incidents impacting unified commerce portfolio.

Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio.

Escalate unresolved incidents/issues as required, maintaining ownership through resolution.

Responsibilities

  • Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support E-commerce websites on SFCC platform.
  • Ensure system availability (Service Level Objectives, Agreement and Indicators), reliability, scalability, and performance of sites across all Tapestry brands.
  • Lead team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.
  • Collaborate with Development, QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases, scalability, availability, and cost management.
  • Identify risks, suggest and negotiate appropriate mitigation to the risks.
  • Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and improve customer satisfaction.
  • Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.
  • Lead 24/7 Incident response to remediate urgent incidents impacting unified commerce portfolio.
  • Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio.
  • Escalate unresolved incidents/issues as required, maintaining ownership through resolution.

Requirements

Requires a Bachelor’s Degree In ECommerce, Computer Science, Or Related Field, Or Foreign Equivalent; Must Have 5 Years Of Experience In The Job Offered Or Related Position;

Must Have Experience With The Following:

  • E-Commerce, OMS, Retail and Customer Service Systems working in a fast-moving environment solving problems at scale;
  • Experience in SDLC using Agile or Waterfall;
  • Experience with tools like JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse and Rigor;
  • Experience with 3rd party and legacy integrations for payment, tax, fraud, etc;
  • Experience with various cloud infrastructure like AWS, Azure, Google Cloud, etc;
  • Experience with Security, BOT attacks, IT Audit, Accessibility, GDPR, CCPA, PII, & PCI policies;
  • Experience with Salesforce ecosystem like SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS or S4 or WMS;
  • and Experience with Accessibility, GDPR, PII, & PCI policies

Qualifications

Offering a salary of at least at least $180,000 to $215,000 per year, depending on experience.

40 hrs. per week. The role has 6 direct reports.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401 (K)
  • Paid Paternity and Maternity leave
  • Commuter Benefits
  • Disability insurance
  • Tuition assistance

Pay

$180,000.00 - $215,000.00

Schedule

40 hours per week

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