Director, Disputes Lead, Risk Practice

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations that improve client performance. Our clients span the payments ecosystem, including financial institutions, merchants, fintechs, acquirers, and payment processors. The VCA Risk Practice advises clients on core risk management priorities across the card lifecycle, including fraud, authorizations, disputes, underwriting, and adjacent managed services. Visa is seeking a Director to lead the commercialization of Visa Disputes Optimization (VDO) across North America.

Core Responsibilities

• Serve as the internal and client-facing subject matter expert for Visa Disputes Optimization, including use cases, client pain points, and expected outcomes
• Evangelize the VDO offering across VCA segment teams and broader Visa partners to expand awareness and build a strong pipeline
• Partner with segment leads, account executives, and Client Services to identify, shape, and advance client opportunities
• Lead consultative sales efforts by diagnosing client needs and positioning tailored VDO solutions
• Develop ROI frameworks, sales collateral, and executive-ready narratives that clearly articulate value
• Coordinate closely with the VDO delivery team to ensure strong alignment between what is sold and what is delivered
• Build and manage a robust pipeline of opportunities with accountability for sales goals and offering scale
• Collaborate across Risk, Product, Client Services, and other Visa teams to align priorities and bring integrated solutions to clients
• Produce insights and recommendations that improve client disputes performance and operational outcomes
• Act as a thought leader on disputes by identifying market trends, client needs, and opportunities to evolve the offering
• Support or lead client engagements as needed to strengthen market credibility and delivery quality

Qualifications

• Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• PREFERRED Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Demonstrated expertise in disputes, chargebacks, or post-transaction risk/operations
• Experience in payments, financial services, fintech, or management consulting
• Proven ability to commercialize solutions and drive revenue growth
• Experience partnering across sales, product, and delivery teams
• Strong client-facing experience, including opportunity shaping and executive presentations
• Ability to engage credibly with client leaders across risk, operations, and servicing functions
• Strong analytical and financial acumen, including ROI modeling
• Self-motivated, results-oriented, and able to manage multiple priorities
• Excellent communication, storytelling, and collaboration skills