Director, Digital Solutions Implementations

Key Responsibilities

• Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy.
• Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting).
• Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction.
• Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing.
• Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability.
• Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments.
• Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field; Master’s degree preferred
• 12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams
• Proven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies
• Strong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent)
• Experience managing P&L or budget ownership at the engagement, program, or organizational level
• Strong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent)

Hybrid Office Locations

Dallas, TX; Freehold, NJ; Livermore, CA; Atlanta, GA

Reasonably expected salary range

$163,400.00 - $217,900.00

Requisition

J0094883