director digital product mgmt, Partner Digital & Hardware

About the role

This role will lead the strategy and governance for the digital products, experiences, and hardware used by partners working in our coffeehouses and the field leaders who support them. Leading a multidisciplinary team of digital product managers, UX designers, and UX researchers, this leader will translate coffeehouse operational needs into a cohesive digital roadmap and partner across the enterprise to deliver simple, connected experiences that improve partner effectiveness and coffeehouse performance.

Responsibilities

• Serve as the centralized governance leader for digital products, experiences, and devices designed for coffeehouse partners and field leaders, leading a multidisciplinary team of digital product managers, UX designers, and UX researchers.
• Set and manage an integrated partner digital roadmap, lead quarterly planning, and prioritize investments across coffeehouse planning, preparation, production, order, payment, and supporting portfolios.
• Translate coffeehouse operational needs and partner insights into intuitive, scalable digital products, connected workflows, and technology solutions.
• Create a cohesive partner digital ecosystem by integrating experiences, workflows, data, and devices across portfolios rather than managing them as standalone solutions.
• Lead the enterprise strategy and governance for coffeehouse technology devices and full-lifecycle hardware investments across North America, including new hardware, fleet deployment, repair and maintenance, lifecycle planning, and replacement strategies.
• Partner closely with Starbucks Technology and enterprise product teams to align on capabilities, design, technical dependencies, investment priorities, sequencing, and delivery.
• Champion partner-centered research, discovery, testing, and feedback loops to ensure solutions address meaningful frontline needs and are successfully adopted in coffeehouses.
• Establish success measures and use data to connect digital and hardware investments to partner adoption, operational efficiency, service time, accuracy, and overall coffeehouse performance.
• Build and develop a high-performing multidisciplinary organization while establishing clear product practices, decision rights, accountability, and ways of working.

Requirements

• Minimum 10+ years progressive responsibility in Digital Product Management
• Minimum 10+ years prior people management experience
• Strong communication skills and proven ability to influence both at a strategic leadership level and cross functionally
• Expert at working in the agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)
• Strategic mindset and bias for action with strong ability for strategic planning and driving business outcomes
• Ability to lead and influence a team while fostering relationships across multiple enterprise-wide teams
• Deep domain expertise including knowledge of industry & tech trends and users & customers

Preferred Qualifications

• Bachelors degree in business, marketing, computer science, or engineering
• Advanced degree

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability, paid parental leave, family expansion reimbursement
• Paid vacation from date of hire (accrual details vary by state and role level), sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

Schedule

Onsite four days a week.