Director - Digital & E-Commerce, North America

About Langham Hospitality Group: A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint extending across Asia, Europe, North America, Australasia, and the Middle East.

About the role

This role will work closely with the Vice President, Digital & E-Commerce and the Vice President, Sales & Marketing - North America. The successful candidate will lead the development of regional campaigns and partner with property teams to execute key digital initiatives that deliver e-business revenue growth and support broader commercial objectives. The position will collaborate extensively with corporate, regional, and property stakeholders to ensure the effective implementation of global e-commerce strategies and programs at the local level.

Responsibilities

• Direct and oversee the implementation of the global E-Commerce strategy in North America.
• Lead the development and execution of strategic and tactical regional initiatives to drive direct revenue growth and e-commerce performance.
• Partner closely with property-level E-Commerce teams to optimize digital performance, website conversion, customer acquisition, and direct channel contribution.
• Collaborate with global and regional digital marketing partners to maximize the effectiveness and return on investment of digital marketing activities across the region.
• Work closely with Regional Revenue, Sales & Marketing, and Commercial leaders to support business objectives and drive revenue growth.
• Monitor, analyze, and report on regional digital performance, market trends, competitive activity, and evolving consumer behaviors.
• Identify and champion strategic opportunities, digital innovations, and technology enhancements that improve commercial performance and operational efficiency.
• Drive the localization and implementation of global digital and e-commerce initiatives.
• Foster best-practice sharing, governance, and cross-property collaboration to improve consistency and execution across the region.
• Support recruitment and succession planning efforts for local E-Commerce openings.
• Assist with other tasks as required.

Key Results Areas

• E-Commerce revenue performance for North American hotels.
• Digital marketing performance and spend efficiency for North American hotels.
• Website traffic and online exposure for North American hotels.

Requirements

• Bachelor’s degree or equivalent in E-Commerce, Digital Marketing, Marketing, or related subjects.

Pay

$150,000–160,000