Director, Deposit Operations

Position Summary

The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation by overseeing the deposit area systems, call-center operations and support staff and is critical in the implementation of new deposit related products and systems.

Essential Functions

• Assists the AVP Deposit Manager in directing and overseeing the deposit operations for the Bank by maintaining a thorough knowledge of multiple processing platforms and the associated daily, monthly, quarterly and annual deposit process and controls and identifies improvements to such processes to add efficiency, automation and scalability.
• Aid in or oversee in the research, planning and implementation of new processes and new products including cost/benefit analysis, identifying all tasks and any risks involved when scoping new products or systems.
• Oversee in identifying, designing, documenting and implementing controls for deposit and call-center operations.
• Oversee the daily, weekly and monthly auditing of account servicing and deposit account operations.
• Perform analyses of systems, deposit and call-center operations to improve efficiency and customer satisfaction.
• Collaborate with other areas of the Bank impacted by or impacting deposit operations.
• Work directly with Jack Henry, the department’s primary processors, to ensure all necessary systems and applications are operational to support deposit operations.
• Create training for the deposit and call-center staff regarding new processes or products and initiatives.
• Assist in conducting studies and making recommendations for improving and automating the deposit operations.
• Implement recommendations.
• Complete special projects as assigned by the AVP Deposit Manager.

Compliance With Laws & Regulations

• Develop, document, communicate, maintain, and enforce effective control system policies and procedures within your area of oversight.
• Update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear.
• Comply with all of the Bank’s internal control policies and procedures.
• Comply with all laws and regulations to which the Bank is subject.
• Communicate problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education And Experience

• Bachelor's Degree in Accounting, Business Administration, Finance or equivalent experience is required, four (4)+ years' experience accepted in lieu of education requirement.
• Master's degree is preferred.
• Six (6)+ years' experience in retail deposit operations or front-line deposit servicing and related accounting entries is required.
• Preferred candidates will have experience in the following:
• Experience with Consumer compliance regulations (BSA/AML, UDAAP, Reg. DD, OFAC).
• Experience in call-center or vendor oversight.
• Experience with core banking software and other core sub-systems (ex. internet banking, document management and/or workflows.)

Summary Of Qualifications

• Strong analytical and problem-solving skills.
• High-level knowledge of deposit products and operations.
• High-level knowledge of deposit systems and processing.
• High-level knowledge of Bank laws and regulations such as BSA, Reg. DD, Reg. E, CIP, Consumer Privacy, NACHA, etc.
• Strong managerial and interpersonal skills.
• High degree of skill with Microsoft Office Excel, Business Intelligence Software (such as Cognos BI), and business analytic methodologies.
• High degree of self-motivation, with the ability to work independently and think critically.
• Detail oriented with strong organizational skills and the ability to manage multiple on-going assignments.

Our Employee Value Proposition

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Benefits Package - Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition