Director, Delivery Operations Solutions

Location: Morristown, NJ

About the role

The US Vaccines Strategic Marketing, Commercial Strategy, and Product Operations organization creates and implements customer-centric solutions to fully realize the potential of Sanofi's innovative vaccine portfolio and future pipeline. This requires going beyond differentiated products to optimize complex operational processes, ensure flawless product availability, create competitive customer experiences, and deliver operational excellence across the end-to-end order fulfillment and delivery ecosystem.

The Director, Delivery Operations Solutions is responsible for integrating demand management, order fulfillment, customer delivery solutions, and distribution operations. This role provides end-to-end accountability for vaccine fulfillment readiness, customer-centric delivery innovation, and operational excellence supporting a multi-billion-dollar vaccine portfolio. The position acts as the primary liaison across Sales, Marketing, Commercial Operations, Distribution, VaxServe, Manufacturing, Customer Service, and external immunization partners to ensure seamless delivery from demand planning through customer receipt.

Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale and shape the future of immunization.

Responsibilities

• Lead Sanofi Operations activities to create partnerships with targeted organizations, groups, institutions, etc. to create or enhance inventory management solutions.
• Lead Operations team’s planning, preparation, and implementation activities to ensure alignment with Commercial Operations Objectives, including pre-respiratory season planning, testing, and order optimization.
• Partner with targeted immunization partners/customers (HS, PBGs) to identify, design, and implement unique/novel vaccine operations processes to help build differentiated value offerings.
• Coordinate customer delivery projects defined in customer journeys, which may include inventory management, returns processing, and supply chain management tool integration with HS (e.g., GHX).
• Coordinate Operations activities across distribution partners to ensure excellent service experiences, including but not limited to delivery forecasts, customer needs, and resource utilization.
• Implement key aspects of the Business Operations Plan, including the ordering process, customer/product allocations, and shipping processes across Sanofi and VaxServe.
• Conduct market research to identify short- and long-term opportunities that create competitive advantages and differentiate the company from its competition.
• Lead the development and implementation of order fulfillment solutions that create measurable brand differentiation and value.
• Serve as a key information resource for all of Sanofi's functional areas regarding the order fulfillment process.
• Champion cross-functional communication: Encourage communication among functional areas to discuss market trends, process acceptance, and the overall perception of Sanofi's order fulfillment process and tools.
• Identify key performance service and demand metrics and develop and maintain a delivery scorecard that helps ensure maximum operational efficiencies (forecasts, buffers).
• Act as liaison to VaxServe and Distribution Teams.
• Act as liaison to Sales Teams; drive organizational awareness of Operations’ activities while instilling increased confidence in Sanofi capabilities.

Key Scope

The Director, Delivery Operations Solutions serves as the single accountable leader for:

• Demand Management Strategy
• Order Fulfillment Operations
• Distribution & VaxServe Management
• Operational Readiness & Triage Planning
• Customer Inventory Management Solutions
• Business Continuity & Contingency Planning

Requirements

• BS/BA or other advanced degree.
• 10+ years of progressively responsible experience in operations, supply chain, logistics, demand planning, business operations, or commercial operations.
• Demonstrated experience leading complex cross-functional initiatives.
• Strong analytical and project management capabilities.
• Experience with order fulfillment, product allocation, inventory management, and distribution processes.
• Working knowledge of Electronic Data Interchange (EDI).
• SAP proficiency.
• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience working with distributors, third-party logistics providers, and customer delivery solutions.

Preferred Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business, Engineering, or related field.
• Experience within vaccines, pharmaceuticals, biologics, healthcare, or related industries.
• Experience working directly with health systems, GPOs, distributors, and integrated delivery networks.
• Experience implementing customer supply chain integrations and digital operational solutions.
• Experience managing large-scale operational transformations and continuous improvement initiatives.
• Strategic planning and execution.
• Advanced project and program management skills.
• Strong business and financial acumen.
• Data analytics and operational performance management.
• Exceptional leadership, communication, and influencing skills.
• Ability to lead through ambiguity and organizational complexity.
• Strong relationship management and partnership development capabilities.
• Demonstrated success leading highly cross-functional teams.
• Customer-focused mindset with a passion for operational excellence.

Behavioral Competencies

• Performance-oriented with a strong accountability mindset.
• Collaborative and inclusive leader.
• Confident, articulate, and influential communicator.
• Adaptable and resilient in dynamic environments.
• Strong relationship builder and network developer.
• Results-driven with a continuous improvement mindset.
• Embodies Sanofi's commitment to innovation, customer focus, and operational excellence.

Benefits

• High-quality healthcare, prevention, and wellness programs.
• At least 14 weeks’ gender-neutral parental leave.
• Access to mentoring, international mobility programs, and opportunities to grow across four continents.
• Thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Endless opportunities to grow your talent and drive your career, whether through promotion or lateral move, at home or internationally.
• Work at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology.
• Contribute to one of the largest global vaccination efforts in healthcare, helping protect half a billion people every year.