Director, Data Governance, Strategy & Engineering
Whirlpool Corporation · Benton Harbor, MI · 3 wk ago
EngineeringFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions via phone and email
- Provide technical solutions to customer issues
- Escalate complex issues to senior support team members
- Document customer interactions and issue resolutions
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of customer service experience
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work independently and manage multiple tasks
Skills
- Technical knowledge in relevant areas
- Customer service orientation
- Time management and organizational skills
Benefits
- Competitive salary
- Paid time off
- Health insurance
- Professional development opportunities
Pay
$50,000 - $60,000 annually
Schedule
Monday to Friday, 8:00 AM - 5:00 PM