Director, Data

About the role

Manages and directs a data analytics team and the data subcouncil for the specified data domain. This leader will build a high-performing analytics capability, establish strong operating discipline, and translate Claims business priorities into a modern data and analytics strategy.

Location Requirement

This is an Erie, PA-based leadership position. Relocation to Erie and regular in-office presence are required. Relocation assistance is available.

Responsibilities

• Manages overall operations of designated area of authority; interviews, hires, trains and directs personnel; prepares and conducts performance assessments; coordinates discipline and oversees employee development as required.
• Works with the enterprise data council to build and maintain enterprise data governance framework (establishment of policies, standards, and processes to manage data).
• Leads specified data domain subcouncil ensuring that the enterprise data governance framework is implemented and maintained within the specified data domain.
• Works with the enterprise data council and the data analytics subcouncil to build enterprise data analytics capability (transformation of raw data into information).
• Plans and oversees research and analysis of information within the specified data domain; participates in research as needed; communicates results to general and senior management to facilitate decisions and strategy development.
• Works with the enterprise data council and IT data team to enable data-related technologies.
• Leads management of external and internal data solutions for the specified data domain.
• Works with the enterprise data council to maintain the data program roadmap.
• Maintains and applies current knowledge of generally accepted data governance, data management, and data analytics methods; participates in continuing professional development/education opportunities.
• Identifies and implements data-related process improvements; acts as change agent in supporting data as an asset within specified data domain.

Preferred Experience

• P&C insurance and/or Claims
• Guidewire
• AWS
• Qlik/Qlik Sense
• Data products and modern data architecture
• Data governance and data quality
• AI/ML or advanced analytics strategy
• Legacy data modernization
• SAS exposure (helpful but not required)

Qualifications

• Bachelor’s degree and 8 years of experience successfully delivering data insight required.
• Master’s degree in mathematical or technical discipline preferred.
• Previous experience in a data-focused leadership position preferred.
• Experience working as part of a data governance and data quality team preferred.
• Experience developing, maintaining, and monitoring enterprise data governance policies and standards preferred.
• Knowledge of insurance products, competitive practices, and state and federal regulatory laws as related to P/C insurance preferred.
• Strong knowledge of policy processing and familiarity with pricing practices and agency operations preferred.
• Ability to work collaboratively across the organization, analyzing problems and developing and implementing effective solutions in a complex and ever-changing environment preferred.
• Track record of distilling highly technical information into meaningful statements for both technical and non-technical audiences preferred.
• Familiarity with data warehousing and big data solutions and products available on the market preferred.
• Familiarity with different modeling techniques such as data modeling and predictive modeling preferred.
• Experience with effective participation and collaboration as part of a leadership team including IT preferred.
• Experience managing vendor relationships and contracts that support information management to maximize long-term value and ensure effective utilization by staff preferred.

Capabilities

• Collaborates (Leader)
• Self-development (Leader)
• Customer Focus (Leader)
• Instills Trust (Leader)
• Persuades (Leader)
• Drives vision and purpose (Leader)
• Decision Quality (Leader)
• Nimble Learning (Leader)
• Cultivates Innovation (Leader)
• Develops Talent (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Ensures Accountability (Leader)
• Optimizes Work Processes (Leader)

Physical Requirements

• Climbing/accessing heights: Rarely
• Driving: Occasional
• Lifting/Moving 0–20 lbs: Occasional
• Lifting/Moving 20–50 lbs: Occasional
• Ability to move over 50 lbs using lifting aid equipment: Rarely
• Manual keying/data entry/inputting information/computer use: Often (20–50%)
• Pushing/Pulling/moving objects, equipment with wheels: Rarely